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Contribute Feedback What User likes about Tom's Famous Hamburgers:
Been around in my neighborhood for a long time. So for me it was a rare and random visit , however, felt good to go to something familiar. They are very business like owners yet graceful with my situation. Even though there was a slight language barrier. When they helped each other to come up with a solution to my situation. In my book that is a very good grasp on fundamentals of customer service.Although I'm not a f... View all feedback.
What User doesn't like about Tom's Famous Hamburgers:
eating here is just terrible. we ordered 3 meals and we tried to eat our meals without telling us that eating was bad. eating here is rough. Costume service was typical of a Hamburger church. but eating is rough. View all feedback.
If you weren't here... TRY IT....You will like it and appreciate the service of the employees and Cook. I recommend this TOM'S in a heartbeat. They serve the request... and the prices are incomparable with the name of the TOM for other RESTURANTS.
I’ve always had pretty good experiences here. I usually stop by for the fries, and they’re great because you get a generous portion and they make them fresh. However, I do wish the staff in the back would wear their masks properly.
This small, unassuming eatery was quite enjoyable. It's definitely not fancy, but that's part of its charm. I had a burrito that I must say was pretty tasty. To wash it down, I had a large horchata that was delicious and incredibly refreshing.
Firstly, the drive-thru window is on the passenger side, which completely undermines the convenience of wanting to stay in your car. However, chili fries have always been one of my favorites, so I'll return for those, as I haven't found them as good at other places.
I've lived in my neighborhood for a long time, but it was a rare and spontaneous visit that made me appreciate something familiar. The owners were very professional yet gracious towards my needs, despite a slight language barrier. They worked together to find a solution for me, which, in my opinion, demonstrates a solid understanding of customer service basics. Although I'm not a regular visitor, I would love to return and would definitely recommend others to check it out.