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TGI Fridays has faced considerable criticism recently, primarily for its chaotic handling of reservations and lackluster service. Patrons frequently report confusion regarding the Open Table program, often citing unresponsive staff and outdated systems. The restaurant's cleanliness and maintenance have also drawn negative attention, with many noting dirty restrooms and aging decor. While some visitors appreciated friendly staff and favourable food experiences, the overarching sentiment highlights significant operational issues, leading to frustration among diners. To succeed, TGI Fridays must address these systemic problems to restore confidence and create a more enjoyable dining atmosphere.

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