Papa Johns Pizza - South Bend

After arriving very late, pizza was very soggy and had a small amount of cheese. After eating half the pizza with my kids, I realized the crust wasn’t just soggy but *uncooked*. After realizing this, I called Papa Johns and gave them the opportunity to make it right. They insisted I needed to call Door Dash even though I never ordered through Door Dash but ordered from the phone number on the Papa Johns website. Would not refund me nor do anything to help. Having been feeling nauseous since eating the pizza and am hoping I don’t have food poisoning as well. Would not recommend.

A few nights ago, I put in a delivery order through the app at 3 pm to be delivered at 6 pm. At the time, everything was good, there were no issues. 6 pm came around, and there was still no pizza. So I opened the app to see if I maybe set it for the wrong time, but it kept saying that it couldn't find my location or something, so I assumed the app was broken. So I went to the website and logged in, to see that there was apparently no location close enough to deliver. This would've been fine, except they already took the money from my account. So, from 6:15 to approx. 6:30, I called the location a few times, and was on hold for most of the time. I finally got through and talked to the manager, and explained the situation. She informed me that it was just then being sent out. So I hung up, and waited for my pizza. It finally arrived at 7 pm, an hour after I had set it to be delivered. The only reason this gets 2 stars instead of 1 is because my order still arrived hot, and tasted pretty decent.

New Ironwood location is great. Close when I'm in mood for Papa, and order was correct, right down to extra garlic butter. Staff was friendly on phone and in person.

New location off Ironwood, behind the CVS next to the Forge Staffing building.

I really enjoyed the pizza at this restaurant, but I was frustrated with the customer service when I tried to place an order. I was on the phone for over 20 minutes with a representative who I had difficulty understanding. After repeating my order 15 times, she informed me that the delivery area was closed. This was a waste of time and very disappointing. I hope they improve their service in the future.