East Tokyo Japanese - South Bend

Beautiful sushi that tastes great! You have everything you eat sushi for $20 a person that includes special roles! It's a KILLER deal. My problem with this place is that they only have 2 big waiters. Everyone treats you as if you were an inconvenience for her. I love the food and will be back, but the staff makes it harder to come back.

Walked in, sat down the plates were dirty, the entire restuarant was empty they still put us with another group. Didn't let us change the salad too a seaweed salad, so we just got another salad told them not too even bring the other salad, pork dumpling were cold had too ask them too warm them up!

First and foremost, they overcharged my credit card by $60 and since the phone number they have listed on line doesn’t work, I’m going to have to drive back in to address it. It took forever just to get our soups and our food took about 45 minutes. The staff has no idea how or interest in running a restaurant. The waiter disappeared frequently and never checked on us. There was only one other table filled while we were there. They admitted to us that they only have one sushi chef, even when it’s busy. I have no idea how they think they can serve an all-you-can eat sushi only menu when only one poor guy is making everything. The sushi was pretty good and we found the all-you-can-eat sushi dinner to be worth it. When it finally came. I was excited to try this place but I won’t be going back.

Me and my family really enjoyed going to East Side Tokyo and the service was always super friendly. The last couple of times we went though I could see the lack of customer service and the quality of food drop. The last visit we had was terrible. Was asked if we were ready to order, but never given any menus. When we asked for menus we received a harsh look. Never asked if we needed a refill and when served food it was cooked and not done cooking. I believe it was the manager who apologized and gave us a new batch. Another incident.. we called to reserve for a party if 11 at the grill and still had to wait an hour to be seated. The attitude from staff has made me never want to step foot inside again.

The sushi here has been very good. It is fresh, and portioned well. The all you can eat option is great and is cheaper than most. The atmosphere is also very nice. Unfortunately the last two times I've gone the service has been terrible, so I have not been back in a few months. My most recent visit was the worst. The server didn't bring us everything we'd ordered and argued about whether or not we'd ordered it at all. I completely understand that sometimes things get missed or forgotten, but to stand there and tell your customers that they didn't order it and still not bring it takes a special kind. We did end up getting most of what we ordered, and found the house sake to be sour (it isn't usually) so after a sip or two we just left it. Our server never came back to check on us or refill our water, and we had to go ask the hostess for our check because he was no where to be found. The worst part is, I really want to go back! The food was really good, however, I'd really like to have drinkable sake and waitstaff that care about their job.