Subway - Somerville

A challenge arose regarding a service for a paraplegic individual. Upon hearing this, Bruce, the manager, responded with remarkable defiance. He offered a since... read more A challenge arose regarding a service for a paraplegic individual. Upon hearing this, Bruce, the manager, responded with remarkable defiance. He offered a sincere and compassionate apology. What a response! Thank you, sir.

As soon as I walked in, I was greeted by the delightful aroma of freshly baked bread and the warm smile of a helpful staff member. On a previous visit, I had or... read more As soon as I walked in, I was greeted by the delightful aroma of freshly baked bread and the warm smile of a helpful staff member. On a previous visit, I had ordered something that didn’t quite suit my taste, but Russell, the manager, was incredibly kind and accommodating. He made me a new sandwich that perfectly matched my preferences, allowing me to truly enjoy my meal. This level of attentiveness is rare and certainly appreciated!

An issue occurred resulted in a paraplegic being denied service. When Bruce -the manager- heard this he reacted appropriately: with indignation sympathy. He apo... read more An issue occurred resulted in a paraplegic being denied service. When Bruce -the manager- heard this he reacted appropriately: with indignation sympathy. He apologized sincerely with compassion understanding. What a response! Thank you sir.

Friendly customer service and great place for a quick meal read more Friendly customer service and great place for a quick meal

Just when you walk in the door and the smell of the freshly baked bread and the warmth and the smiling faces helpfulness the other day I had ordered something t... read more Just when you walk in the door and the smell of the freshly baked bread and the warmth and the smiling faces helpfulness the other day I had ordered something that was a little too upsetting for my stomach and because of that Russell the manager was so nice and helpful and remade my sandwich for me so I could actually eat it without setting my stomach I highly recommend this place and the food is just as usual delicious