Nando's - Solihull

Nando's is the best restaurant I have ever tried. The fully loaded fries are better than anything, and you can choose your preferred level of heat. I always go for medium, but my friend ordered a medium as well. The staff were very helpful and kind, initially giving us uncomfortable seats but then changing it to a booth just for us. Nando's is truly the best restaurant out there. I recommend it, and now I'm craving Nando's. I'm going to ask my mom to take me there. XOXO.

Being a fan of Nando's, we decided to visit the restaurant during our trip to Solihull last month. We were impressed by the beautifully cooked chicken thighs and the excellent service.

I recently visited Nando's in Solihull with my family. My grandson wanted a burger, but cannot eat chicken, so he opted for the veggie patty instead. I inquired if he could have it in a burger, but was told that it was not possible. I asked to speak to the manager to see if I could buy a bun or some bread separately for his meal, but was informed that this was not an option. It is absolutely ridiculous that they could not accommodate a little boy by allowing me to purchase an extra piece of bread so he could have a burger. Additionally, the foam seats we were sat on had large chunks ripped out of them. Nando's needs to improve their customer service. They have lost my business.

This is the first time in years that I have experienced poor customer service. I ordered and paid for the food and waited. Ten minutes later I saw my food under the lamp, I knew it was mine because it was only wings with corn on the cob. I sat there looking at my food dry up under the lamp. Finally, seven minutes passed by and I said something to the waitress. What 's the problem, she said Well I replied, my food is under the lamp and has been there for 7 minutes when it should be on my table. Another two minutes passed and she brought it over, with a sarcastic comment I can get you another if you want . My partner had to wait five more minutes for her food. Just seems on this occasion poor customer service has caught up with Nando 's, usually my favourite place to eat. Summary Customer service 3/10 Food 9/10 Overall experience 5/10 come on Nando 's you can do better

We were in the town centre and decided we would go here. The place was reasonably busy. We were shown to a table and went up and ordered our food. I had the new dish which was the chips which had chicken and sauce on which was quite nice. It is I think classed as a side dish however the dish was quite big and could be a main. Overall the staff were friendly, the place seemed clean. The food was good as was the bottomless drinks. It is worth going here, but can get busy so booking at times might be advised