Frankie And Benny's - Solihull

So everyone is aware this Frankie and bennys is not open. I was hoping to use this restaurant in the coming months. But found out, by phoning the telephone number for Frankie and bennys on Google. Very disappointing, as it’s not stated anywhere else.

Dreadful meal at this establishment, airport authority need to review how it choses and monitors food franchises. Spaghetti and meatballs consisted of slimy overcooked pasta, uncooked tinned tomatoes and 5 meatballs, 3 of which were rock hard. Least said about a greasy chicken burger, flat coke and cold chips the better. Service was poor and worse indifferent to my complaint about the food quality. Tbh, the premises, bottles if condiments, menus etc. all looked tired and grubby. A poor reflection on the airport.

Lady who seated people helpful and friendly, the. You just sit there waiting for someone to decide to take your order. When food came, corn on the cob was stone cold from the fridge without even an attempt to heat it. Took five minutes to get a member of staff to return it to the kitchen, 10 minutes later after the remainder of the meal was eaten someone came and asked how my meal was and then asked if I would still like the corn!

I had a disappointing experience at Birmingham airport. Despite having plenty of staff and few customers, I had to go to the bar to get a drink since no one had attended to me. When my husband and I tried to order another drink, we gave up after waiting at the bar for a long time to pay for the one I had already gotten (my husband had already paid for his). The staff seemed confused and even tried to charge us for someone else's meal. Overall, we left feeling disappointed and frustrated. We will not be returning.

The restaurant was very quiet, but the service was terrible. The staff preferred to stand around chatting instead of acknowledging me when I arrived or taking my order. The food was only average at best. There aren't many dining options at the airport, but I would not recommend this one.