Costa Coffee - Solihull

Disappointed to have to write a bad review, but when you are dealt with so rudely you tend to want to tell everyone (just as when you receive great service! … I... read more Disappointed to have to write a bad review, but when you are dealt with so rudely you tend to want to tell everyone (just as when you receive great service! … I use the Costa App to buy coffees from Dorridge Knowle depending on the way I am walking/working. By accident I ordered and chose the Dorridge store, when I should have chosen Knowle. So I went in and explained to the manageress… when I say RUDE, I mean RUDE … she wasn’t interested she was dismissive and quite frankly didn’t want to hear what I was trying to explain. She told me ‘call customer service I can’t do anything’ repeatedly! After that she just ignored my existence. I explained that I’d done something similar at Dorridge and they had just rectified it out of good will… no questions, just a decent reaction to another human being who had made a mistake. Now I get that this might be a problem for them, but maybe they need to improve the system. However, until that happens it would serve them well to treat their customers with a little more empathy and acknowledgment. If she had of explained the situation and I had felt heard, I might have just thought you know what I’ll just walk to Dorridge. Would it have hurt them to make one FOC Cortado they’d had the money for the ones I collected from Dorridge only a week before? It’s better to be kind, than to be right!

We have been to this Costa twice. The first time, the member of staff serving us walked off halfway through our order, with no explanation, and her reluctant re... read more We have been to this Costa twice. The first time, the member of staff serving us walked off halfway through our order, with no explanation, and her reluctant replacement told us we couldn’t sit on a table in the carpeted area as they had “just swept the floor”. We wanted to give it another chance everyone can have a bad day so went back on another occasion. The moment we walked in, the same member of staff snapped that they were closing in 15 minutes. To her obvious disappointment, we continued to order our coffees (takeaway). My husband asked for one of the pastries on display, only to be told very abruptly by the woman behind the counter that those pastries were only for tomorrow’s customers so were unavailable for order. Both times the employees looked at us like we were something unpleasant they’d scraped off the coffee machine. My family have been to Costa Coffees up and down the country and have never experienced such appallingly poor service before. Not only do the women here clearly loathe their jobs, they don’t appear to have any manners at all, let alone know the basics of customer service. We won’t go back.

I just wanted to thank the staff at the Costa in Knowle for all their hard work and effort during lockdown and beyond. I go at least once a week and staff are a... read more I just wanted to thank the staff at the Costa in Knowle for all their hard work and effort during lockdown and beyond. I go at least once a week and staff are always friendly and polite. A couple of my friends are quite elderly and the staff are so helpful to them and take great care with them. Thank you.

Went in there for my morning coffee , Service was fantastic as always and Aimee makes a fantastic latte , couldn’t recommend a better place to relax and have a... read more Went in there for my morning coffee , Service was fantastic as always and Aimee makes a fantastic latte , couldn’t recommend a better place to relax and have a coffee and a bite to eat , See you soon x

I had a terrible experience at this restaurant, giving it a 1 out of 5 rating. They overcharged my friend, served us the wrong drinks, and then tried to blame u... read more I had a terrible experience at this restaurant, giving it a 1 out of 5 rating. They overcharged my friend, served us the wrong drinks, and then tried to blame us for their mistake. Even after confronting them, they refused to offer a refund or make things right. It's one thing to make a mistake, but it's unacceptable to shift the blame onto the customers. The manager, Aime, even went so far as to claim that it was our fault for ordering the "wrong drink."