Starbucks - Snellville

We went through the drive-thru in the drive-thru person messed up my husband order so he had to call his boss lady over there and she fixed it for us so thank

Dianna is amazing! Thank you for taking the time to go over all the espressos offered. Loved my drink!

I have been coming to this location for years. This morning I was appalled at the conversation between the barista’s at the window. Not only was my order wrong for the iced lavendar cream matcha but when I pull to the window they are talking about some woman’s card declining the day before. She hands me my drink and looks at me crazy to pull off. I tell her I said venti and want to know why it’s ringing up so high a price for grande. They then shove the venti to me and say don’t worry about the extra upcharge ? I won’t be back here.

I have been coming to the Starbucks for years and never really had any issue. This morning I come to try the new ice lavender, Matcha drink and the associate Victoria was very rude. I Scan my app, and she said that “my car declined “, Which was odd for when I gave her my actual card It went through no problem. I understand that we don’t always wake up on the positive side of the bed but if you genuinely do not want to work there, then please go somewhere else. There are so many other people who are dying to have a job who are so much more positive.

I ordered an iced coffee and received one with whole coffee beans just floating all in the drink. This Starbucks messes up my order a lot. Not sure why. Every time I get the same drink, it’s made differently. They used to have a nice guy at the window. Some of the females are unfriendly. One was downright rude, I showed up at the time for my mobile order and she told me I shouldn’t expect the drink to be made by that time. Then why do they put a time? Never have this problem at other locations.