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Contribute Feedback What User likes about Shane's Rib Shack (snellville):
decided to eat with the family at Shane's with the family, and it was a good choice. Overall the quality was good, portion size was good, the price was reasonable, the staff was friendly and the place was clean. View all feedback.
What User doesn't like about Shane's Rib Shack (snellville):
I never post reviews, but I'm so disappointed at this point. I spend a lot of money with Shane's and I currently have over 1000 reward points and had over 2000, but I just used some. I'm just out of work and have placed an online order for Buffalo-Hackfries. I get all the way home and our bag and everything I have is frits and chicken teeth. No hot sauce, no ranch at all no sauce. Only pommes and offers. 2 days ago I... View all feedback.
Today 5/30/32 Great food, but the service was not as good as before. The cashier could have been new. She messed up several orders. The manager had to talk to her. I ordered chicken and ribs dinner and a small peach kicker for my husband and I had the smoked chicken wing with lemon pepper sauce. I should order a bigger peach cop. It was really good.
Not real sure why this place has a 4 star rating. It's truly undeserving of it. Today was my first time eating here and I must say it was not worth the 16.95 I paid. The ribs had more fat than meat AND they were boiled!!!! Yuck!!!! Shane should be ashamed of himself. The Mac and cheese was mushy and the coleslaw was swimming in mayo. I will never eat here again. I DO NOT recommend this imposter claiming to be bbq!!!
Been here a few times very good food typically order off Uber eats. Today I got my order and the rib was so skimp like barely had meat. Why would y?all play in my face like that ? ? anyways the food is usually good here always ask for extra sauce they are stingy with bbq sauce for whatever reason . The potato salad is so good to me and the baked beans . Never had a problem at this location ever besides today. I?m hot about my ribs ?
The chicken I ordered was either reheated or just undone! The cashier was very unprofessional,also my meal was missing a fry. B/c I was visiting this area for work I didn't notice until I was at my destination for the night, when I initially attempted to eat my food.
Food was alright, cheap nothing special. They dumped out the sweet tea at 8:20 when they were open till 9. Man in photograph who claimed to be the manager was loudly talking about firing an employee by not telling him, removing him from the schedule, waiting to tell him till after the Friday in which they were short staffed and needing him then told him not to come back thereafter with no regard for him or his livelihood. Another female employee then asked you can do that? , the manager replied by saying hah, of course in a condescending tone. If you are looking for a job (as their door says they 're hiring) I would steer clear of this restaurant and manager. Very, very unprofessional and manipulative management. If this is how he acts in front of customers I cannot imagine how he treats the staff here.