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Contribute Feedback What Erica Legons doesn't like about Dunkin':
Unfortunately the customer service here at drive-thru has declined. It used to be such a pleasure to make Dunkin my Friday morning treat en route to work .. recently I feel the staff doesn't care as much .. 2x back to back I arrived at the window after waiting 5-7 minutes and the drive-thru staff had no idea what I ordered. No greeting, no apologies, just a hand reaching out the window asking for my payment .. sorry,... View all feedback.
Great service with nice people! Always fast and very good quality!
I went this morning to get a drink the lady at the speaker didn’t get my order correct I got to the window and made sure she heard Almond milk and she said I didn’t say that and I told her I did. She gave me a drink and I assumed she changed it but my stomach has been hurting and now I believe she didn’t switch out the milk I asked for. Never again will I go to this location.Dietary restrictions: Be careful and make sure they listen or it can be worse for the next person.
Unfortunately the customer service here at drive-thru has declined. It used to be such a pleasure to make Dunkin my Friday morning treat en route to work .. recently I feel the staff doesn't care as much .. 2x back to back I arrived at the window after waiting 5-7 minutes and the drive-thru staff had no idea what I ordered. No greeting, no apologies, just a hand reaching out the window asking for my payment .. sorry, but you lost me. Customer service MATTERS no matter what.
Nice people willing to take the time to help this old man navigate through the app.
I go to this dunkin every day and they are great!
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