Chick-fil-A - Smyrna

We used to go to this branch before it got remodeled and it was exceptionally fast, courteous, friendly, and up to their standards. After reopening, we went there yesterday, Thursday, May 19, 2022, and we were excited that it was reopened after the remodeling, however, the experience was nothing to chick fil a standards, it was more of other type of fast food vibes that I will not mention here. We initially went through the drive through, but now that it has two lanes, the left lane blocks anyone that wants to eat inside and leave afterwards, so if there are cars in line on the left lane, you would need to wait until the line goes down just to get out of the parking lot. We noticed this and noticed that it was taken longer than usual to get through the drive thru so we decided to park and dine in. Immediately coming in, we noticed the lighting inside was extremely bright, the music was not your typical inspirational vibe, it was more of a elegant restaurant type of music. The staff was moving extremely slow paced with no sense of urgency to serve the public. The energy level and vibe was very low and extremely unexpected, given the way Chick Fil A has their standards. The greeting by the cashier was low and no sense of wanting to provide the up most customer service that they are known for. After we sat down, there were several parties waiting for their food for several minutes, we received ours in 15min, which is not bad, comparing to others, but before the remodeling, it would be in 5min tops. I understand there are several employees who are new, however, even if you’re new, it seems like the training is not effective and needs to be revamped as well. The food was great and up to their standards, but we were very disappointed with the service and the way the drive through has been remodeled to where it is not organized at all. I know we are living in a time where customer service standards have gone down to where it almost doesn’t exist anymore, but Chick Fil A always kept their quality on top. To walk into this establishment after their remodeling and see and feel the vibe of slowness and chill and laid back casual type of energy, was way off of what this franchise is all about. If this is the new way Chick Fil A is operating, then I guess they have decided to lower their standards.

There was nothing wrong with the food. It was the service. I was in line for a good 25 minutes at this point. There was 4 cars in front of me who were waiting for their food. My food came out before there’s. Mind you they remodeled and added an extra lane but still one use one. They have cones blocking the other lane. The employee moves the cone so I can leave since I already received my order. The car in front of me cuts me off and blocks me in. I asked the manager who was outside if they ask them to move since I was trying to leave. He said no there is two lanes for a reason. I said you could have opened the lanes up way before this incident instead of having people wait in line that already have their food. He literally just walked away and left me talking. He didn’t reply even one of his employees went to the car in front of me to ask them to move. He just walked away and didn’t want to help. IF YOU ARE GOING TO HAVE 2 LANES, OPEN UP BOTH LANES !!!! Terrible service from manager.

Kept clean, staff is friendly and helpful. Food always out at amazing times.

Love everything there, always friendly employees and orders always right and the food is always fresh in and great and the bestt cookies on the planet!!

2 stars to give because eating was not terrible. although the limonade was very sub par in comparison to before. it seems like everything went down after the rebuild. especially the customer service. the girl who took our order made it very clear that she hated her job. the girl that should bring our food has never done it. we waited for table 7 and we had to go forward and overhear them, tell the manager, she went on table 7, but they did. we waited all the time. the food came slower than normal. manager also seemed like they just didn't care. overall, the staff seems much worse than before the rebuilding from some reason.