Panera Bread - Smithfield

My niece came here put her order in and they took cash and card from her for the remainder and charged her card full price. I called stating there must of been... read more My niece came here put her order in and they took cash and card from her for the remainder and charged her card full price. I called stating there must of been just a simple mistake and the girl who answered she said she was the manager ?Jordan? wassuper rude. Said that she will go through the draw and figure it out. I said okay if I can just get their names so my husbandcan go dispute it tomorrow since my niece paid almost $60 for a $20 dollar bill. She gave me a tough time thought she hung thephone up on me and accidentally didn?t and heard her calling me a bunch of foul names like ?****? to her coworkers. I recordedfrom my husbands phone since it was super inappropriate and nothing was even a big deal. Going to try to resolute this tomorrow.let?s just get this resolved no need for name calling and being mean when I wasn?t. This is really crazy from someone who alsoworks in customer service

Ugh hadn't been to Panera in a while and it is probably my last time here. At least they changed the multiple lines issue with this new location, but the enviro... read more Ugh hadn't been to Panera in a while and it is probably my last time here. At least they changed the multiple lines issue with this new location, but the environment is super cheap and uncomfortable. There is zero privacy now and it's obviously designedto make you not want to spend much time there (I guess to keep away people like me who liked to study there). But the prices areastronomical and the quality and portions have gone downhill. Oh well, good riddance

The food was satisfactory, though not especially remarkable. The staff were friendly, but I ran into a problem with the self-service kiosk, which wasn’t working... read more The food was satisfactory, though not especially remarkable. The staff were friendly, but I ran into a problem with the self-service kiosk, which wasn’t working properly. This meant I had to go to the counter and reorder everything. On the bright side, the tables were clean, and the self-serve drink station was well-stocked and organized.

Their new location is much less enjoyable than the old one. I find the prices for food to be quite high—over $16 for a chicken sandwich and coffee. I think I’ll... read more Their new location is much less enjoyable than the old one. I find the prices for food to be quite high—over $16 for a chicken sandwich and coffee. I think I’ll just go with KFC or Popeyes when I want a chicken sandwich.

The staff at this restaurant appeared to lack enthusiasm and were not particularly welcoming. Unfortunately, the food did not live up to expectations given the... read more The staff at this restaurant appeared to lack enthusiasm and were not particularly welcoming. Unfortunately, the food did not live up to expectations given the prices. Furthermore, the audio system is in poor condition, resulting in subpar music quality. This feedback is directed toward the company as a whole, not just this specific location.