Melo's Pizzas - skytown
Melo's Pizzas
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When I asked why no one answered the phone, he responded with “I don’t know.” I even attempted to communicate in Spanish, but he completely ignored me and continued his cleaning tasks. It’s unacceptable for a business to treat customers this way. His response should have been more accommodating, such as asking, "What can I get for you?" I've dealt with rudeness in the past, but this was on another level. If their website says 8:00 PM, that should mean they are open until then. If they actually close at 7:00 PM, they need to update their hours on the website and clearly communicate that the kitchen closes an hour prior to closing time. Otherwise, they risk getting many more negative reviews like this one. To make matters worse, after I left around 7:30 PM, he locked the door, which should have been done only if they were actually closed. If they can't serve customers during their posted hours, they need to change their operating times and update the signs accordingly. I will be speaking to the owner about this situation. The food may be good, but the customer service is lacking, and the person I encountered clearly isn’t suited for the hospitality business.
