Five Guys - Simpsonville

Lazy staff that rather hang around talking than make sure food leaves

First off I checked in at the pick up counter for my online order today and I went to go get ketchup and normally they will call my name when my order is ready. Well this was not the case this time, I sat there for 10 minutes only to be told when I went to ask if my order was ready that it had been sitting on the back counter the entire time!!!!! So my fries were COLD! And I didn’t not have time to request new ones as I was already running late going back to work because my order said it would be ready at 3:08pm but I wasn’t handed to me until 3:26pm!!!! The burger also had no seasoning what so ever!!! I’m very disappointed in the service I have received today as I visit at least once a week and five guys is not cheap!!!

Five guys is consistent with quality food. And they are also consistent with a clean store and friendly employees.

Over $13 for a bacon cheeseburger with very little bacon. Chili's 3 for me at $10.99 is a much better option.

I can't believe I am giving this place a low rating. But it was bad the last time I went. It was so bad I trashed all of my food. And you know how pricey this place is.