Popeyes Chicken - Silver Spring

Placed a mobile order last night. When husband picked it up, he was greeted by an extremely rude female during pickup. Rude for no reason. Aside from that, the chicken strips were dry. The only positive was the macaroni and cheese. It was excellent. Won't be returning.

Because of some of the staff. Twice, I've waited for an order (a simple 5-piece wings) that took about 30 minutes each time (the second of which was because the cashier admitted that she never sent my order through). The third and last time I went here wasn't as time consuming, but made me swear off this Popeye's location: I received my order, but when I asked for some extra packets of honey and a right-sized cup for my order (it was a platter, and I was initially given a medium cup like a combo when it's supposed to come with a large cup), the cashier (a female) rudely and without provocation threw them at my chest. I recommend that some more professional staff members be hired who take pride in their work.

This is the third time I've gone to the store since it's opened. First time they didn't have my mobile order but they certainly charged my card second time go to the pick up window ring the bell and stood for 10 minutes being ignored while they take inline customers. Once again tonight get there go to the pick up window ring the bell and wait another 10 minutes while customers pulled up walked in placed orders in the store got their food and left. Finally someone comes over with an attitude gives me my order and when I ask why they have people walking around the store who can't help a pick up window and all they have to do is hand you a bag yet you're letting us stand outside in the freezing cold taking orders from people who didn't pre-order. Her response was to tell me tough s and slam the window in my face. I stop going to the two locations by me because they're constantly slow constantly rude and never have your order ready but after the experiences I've had at this new store on my way home from work I am completely done with Popeyes you will never get my business again because your employees behavior is completely unacceptable and anytime I have provided feedback all you do is throw a complementary credit and you don't take care of any issues in the store. Maybe hire people that have a work ethic I know how to work with customers and not throw throw their 20s something attitude around the store. If you can't hire competent staff Then don't open a business or maybe stop hiring young kids with absolutely no work ethic who think they can talk to customers at any which damn way they want

This Popeyes now occupies the former Pizza Hut parcel that was defunct for about 3 years at the corner of Briggs Chaney Road and Old Columbia Pike. My friend ordered some food to go a few weeks ago, and I was quite impressed by the quality of the chicken (as far as fast food/fast casual places go). They have chicken nuggets, which I don't remember being a menu item the last time I ate at a Popeyes about 10 years ago! I ordered tonight on their website for pickup and the food was again really good! The biscuits were hot and fresh. The fries were a great portion crispy, well seasoned, fresh, not greasy. The chicken tenders were nice and crispy and had a good amount of chicken. The chicken nuggets were a good bite size 8 pieces. It came with only two tiny containers of sauce, so I wished they provided more. Apart from that, the parking lot is always a mess tight, narrow, groups of teens loitering at the 7 11 and just generally in the area. I kinda wish the food wasn't good so I would not have another unhealthy food option but here we are and here we go.

Extra disappointed in this place. I requested legs and wings only and NO BISCUITS. Yet, I got 5 breast, 2 legs, and 2 wings. This happened twice. DO BETTER OR CLOSE THE STORE.