Dunkin' - Silver Spring

This was my first visit to this location, and I had a smooth and quick experience at the drive-thru. The staff greeted me warmly with smiles. I received my bage... read more This was my first visit to this location, and I had a smooth and quick experience at the drive-thru. The staff greeted me warmly with smiles. I received my bagel and drink and drove off. They did a great job toasting my bagel just right, but I was disappointed to find there was no cream cheese included! Next time, I’ll make sure to check my order before leaving. Meal type: Breakfast Price per person: $1–10 Food: 4 Service: 4

I'm not sure how they managed to get both cold and hot coffee wrong—it's terrible! Dunkin’, you really need to do better at this location. Food rating: 1/5. read more I'm not sure how they managed to get both cold and hot coffee wrong—it's terrible! Dunkin’, you really need to do better at this location. Food rating: 1/5.

I ordered through Uber Eats and everything went wrong. Not only did it take ages for them to prepare the food, but they also sent me the wrong items. The only t... read more I ordered through Uber Eats and everything went wrong. Not only did it take ages for them to prepare the food, but they also sent me the wrong items. The only thing they got right were the drinks, which is frustrating. I'm staring at the order that clearly states "croissant," yet they used English muffins for all the sandwiches instead. I am beyond upset. Never again. Food rating: 1/5.

Great Dunkin Dounuts location. Orders are generally made right but if they happen to be wrong, they will easily correct them. I have no issues with this place.... read more Great Dunkin Dounuts location. Orders are generally made right but if they happen to be wrong, they will easily correct them. I have no issues with this place. Staff is very polite. Only negative thing I can remember is that they sell out of chocolatedounuts fairly quickly and once I watch a old Asian man order a bacon egg and cheese begal but get flipping angry over the factthere was bacon on the sandwich. I can still hear his sweet angry voice as he shouted... ????BACON? YOU...NOOOOOO BACON!

This morning I ordered unsweetened hazelnut coffee with cream and no sugar. What I got was sweetened hazelnut. So sweet that I could not drink at all. I stop by... read more This morning I ordered unsweetened hazelnut coffee with cream and no sugar. What I got was sweetened hazelnut. So sweet that I could not drink at all. I stop by this place every morning to get my coffee and am so disappointed with the service I receive.Every time I order, I have to check whether it is unsweetened or not because on numerous occasions they would sweeten it up.Every time my order went wrong. I am not to going to get my coffee from this location anymore. Please employ employees who arefocused and provide good customer service or you will lose your business.