Chipotle Mexican Grill - Silver Spring

I like chipotle but I won't ever order for pick up from this location. I ordered three meals and all three were barely serve with an appropriate amount of food.... read more I like chipotle but I won't ever order for pick up from this location. I ordered three meals and all three were barely serve with an appropriate amount of food. The price has gone up and I can understand that but that is no reason to be frugal with theingredients.

Chipotle is a tough spot to judge as a shopper rather than a guy who came out of the industry. I often fighting my negative comments to only talk about the good... read more Chipotle is a tough spot to judge as a shopper rather than a guy who came out of the industry. I often fighting my negative comments to only talk about the good. Well there is no bad here. Silver spring restaurants are on point and even the Chipotle isclean, customer friendly and they have a very efficient to go line. So ordering off the app negates the time needed to stand ina long line. Hang out and check the scenes and sites and when they app says it's time, skip a line. The food is ok. I'm not thebiggest fan of the actual food, but for what it is, it's a great Chipotle

The food was solid, but I feel for the workers. Management, have you noticed that the staff serving customers looks so miserable? I know it?s forward facing and... read more The food was solid, but I feel for the workers. Management, have you noticed that the staff serving customers looks so miserable? I know it?s forward facing and serving long lines of the public all day, but there must be something that can be donefor the staff to not have the look of complete dread on their faces. No incentives Chipotle? Take care of your people! Also, oneof the burrito builders had a lot of curly hair overflowing from his hat. It doesn?t look cool, but hair nets do prevent hairfrom getting into the food.

As a returning customer, I’ve visited this Chipotle at 907 Ellsworth Dr, Silver Spring, MD 20910 multiple times, but today’s experience was deeply disappointing... read more As a returning customer, I’ve visited this Chipotle at 907 Ellsworth Dr, Silver Spring, MD 20910 multiple times, but today’s experience was deeply disappointing—enough to compel me to walk away mid-order. Upon approaching the counter, I immediately noticed how unsanitary the area looked. The spaces beneath the food containers were dirty and appeared as though they hadn’t been cleaned in some time. It was genuinely off-putting and far below what I expect from any food establishment, let alone a national chain like Chipotle. While I stood there, I overheard a customer asking for water, and to my shock, the staff member informed him that a cup of water would cost $3.75. That price point—especially for water—is unreasonable and felt exploitative. Between the unclean environment and the absurd water charge, I decided to leave without completing my order. What surprised me most was that none of the staff members asked why I was leaving, let alone expressed concern. In fact, they seemed indifferent—if not relieved. Chipotle’s service quality at this location has been declining over time, but today’s experience pushed it beyond tolerable. If this trend continues, I wouldn’t be surprised if this location—or the company itself—faces serious repercussions. Service: Dine in Meal type: Dinner Price per person: $20–30

Visited this location a week ago and the rice looked dry and hard. I asked for fresh rice, which was a reasonable request. They lied and said they didn’t have a... read more Visited this location a week ago and the rice looked dry and hard. I asked for fresh rice, which was a reasonable request. They lied and said they didn’t have any and less than five minutes later, I watched them pull out a new pan. What was even more disheartening was how rude and dismissive the staff was. A gentleman that presented as the manager said that I ‘have to eat what they have’. I have never experienced such poor service at a Chipotle restaurant and obviously staff needs to be retrained. You don’t tell a customer spending their money that they have to eat what you give them.I won’t be spending my money here again and encouraging others not to either. Meal type: Lunch Price per person: $20–30 Food: 4 Service: 1 Atmosphere: 1