Kfc - Sierra Vista

Where do I start...food was great. Don 't bother ordering online, it 's so much faster ordering in the store, which is slow. Online said to simply pickup at 5:17 from the easy to find Quick Pickup shelf. The shelf is behind the counter, inaccessible, and has no food on it. It 's used for storage, from what i could see.. My very small order (2 pieces of chicken, 4 biscuits and a bowl) was handed over at 5:48. Folks with big $50 orders that were ordered at the counter were coming and going. Terrible system, if there is a system in place whatsoever. Thought we 'd try them after their remodel, won 't go back again...

We went through the drive-through today, because I wanted Mac and Cheese. There was no one in line and no one in the restaurant but as we ordered, the woman who was taking out order kept saying is that all over and over after every item we ordered, like each item was simply too much for her to select on her screen, about the fourth time she said it, I said 'she sounds like she 's in a hurry. ' Despite this, my honey continued ordering as she kept saying the same thing after every item he ordered, until I finally said, let 's just go somewhere else. At which point my honey said, Nevermind, we don 't want any of it. You may want to retrain your employees. Repeatedly saying, is that all, makes your guests feel like a burden. And it seems extremely unprofessional. If she 'd been saying, 'may we make anything else for you, ' or 'can I get you anything else, ' that may have sounded infinitely better than Is That All, like every item is far more than the employee can bear.

Good chicken but pricey. Spent $40 for 8 pieces, mashed potatoes, cold slaw and four biscuits. Seems like a lot compared to Church's, Popeye's and Grandy's.

The cashier was very Patient and took the time to take my order. I wasn't sure what I wanted when I got in and she did not rush me. She took the time to explain everything and Again she was very patient.

After loving KFC for 40yrs at least, today was a disappointment. The chicken was dried out, old tasting. Bad news. I was able to eat my Cole slaw and taters but wow could not eat that bad chicken.