The Kensington Sierra Madre

The nurses were excellent, but the receptionist was terrible. My suggestion to the management is to dismiss whoever was working on Sunday at 11 o'clock on 8/14. When trying to visit my critically ill grandmother, I should not have to endure harassment. Additionally, one of their staff members tested positive for COVID-19 a month ago, so I expected stricter protocols in place. Sadly, the nurses did not enforce these guidelines properly, which ultimately led to my grandmother contracting the virus.

As a third-generation resident in Northern California, I can say that the atmosphere of the restaurant is excellent, with pleasant smells and a variety of activities. However, the food preparation is lacking in taste. Orders are often delivered to the wrong person, and there are no records of inspections for bed bugs. There is also a lack of communication between staff regarding COVID-19 protocols. I am disappointed that despite spending half a million dollars annually, the level of care provided is unsatisfactory.

The highlight of this restaurant is its strong security measures, ensuring the safety of all residents. They have a thorough check-in process to monitor who enters and exits the premises.

It is a wonderful new residence for a friend from the church. the staff are cordial, helpful and careful.

We are new to the community and have been very pleased with the level of care and attention for our father in memory care. The staff is accommodating in every way, for example serving my father the foods he especially enjoys. His caretakers are well-trained in dementia and value dignity and purpose for the residents. One of my father's caretakers, Martha, has spent extra time to keep us up-to-date on my father's activities, mood, and needs; she shares photos and stories and makes herself available to us as needed. The staff is well supported by an administration that is approachable. Amber and Leandra have patiently guided us through the start of this journey. Clearly those who work at the Kensington enjoy their jobs and support each other. We are thankful to have found this home for our father.