Panda Express - Shepherdsville

#5 - Fast Food - Shepherdsville, #16 - Pizza - Shepherdsville, Chinese
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Panda Express

Panda Express
3.2 / 5 (121 reviews)

Description

At Panda Express in Shepherdsville, KY, diners express a spectrum of experiences ranging from decent meals and friendly service to serious disappointments. While some guests commend the cleanliness and attentiveness of staff, others highlight severe hygiene issues, including the absence of gloves during food preparation. Customers have reported long waits for food and instances of unavailability, particularly when arriving close to closing time. The overall sentiment suggests a need for better management practices and staff training. Despite the drawbacks, some appreciate the restaurant's efforts amidst staffing challenges, emphasizing the importance of patience and understanding in today’s dining landscape.

Last update: 21.01.2026 from: Patrick

Feedback

★ 3.2 / 5 from 121 reviews
patrick-hagan-rock-s
06.11.2023

This restaurant is terrible. Multiple times I have arrived between 10:35 and 10:45 and there was no food ready, with the staff telling me it won't be ready until after 11. My suggestion is to change your operating hours and don't even open the doors until the food is prepared.

nick-reese
06.11.2023

The service was extremely slow, I was stuck in the drive-thru for 30 minutes. It was not fast at all.

darla-m-1
06.11.2023

Ahhhhh, the food! Excellent in this area. Ambience is nice and clean. Service is spot on, thank you to the kitchen staff and specifically, Sarah M, our server. There are too few good places to eat in this town and too few people that want to work in the restaurants here. Many have had to close sometimes due to short-staffing and no-shows. Well done, Panda Express, Shepherdsville KY. We appreciate you and your employees.

zoe-milchling
06.11.2023

I was doordashing and an older guy who worked there called the cops on us saying my fiance was a woman beater. He shouldn't just assume and ruin our day. I hope you all do something about this it happened in the middle of last

jennifer-hagan-offic
06.11.2023

Second time visiting after a 30 minute drive, just to eat here. 1st time, noodles were dry, no big deal. This time, second time, 11:10 am, doors were open, no food ready and we were told it would be another hour before they could officially open. Very, very disappointing!

FAQ

There is a TV / screen on-site where sporting events are shown.

More information

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