Sbarro - Jacksonville

Service is terrible. Two workers behind the counter making pizza. No one at the register. The line is wrapped around and Noone even acknowledged any costumers.... read more Service is terrible. Two workers behind the counter making pizza. No one at the register. The line is wrapped around and Noone even acknowledged any costumers. Not even a someone will be with you shortly . They have pizzas on the line so someone could be serving.

No water cup? That's fine. The toppings are only in the center of the pizza, which is amusing (see photo). Additionally, the pizza was soggy and served at room... read more No water cup? That's fine. The toppings are only in the center of the pizza, which is amusing (see photo). Additionally, the pizza was soggy and served at room temperature. Right now, there's no line at Sbarro, while Firehouse has a long wait. I wonder why that is.

To the franchise owner: I usually don’t leave reviews, so this experience must have been pretty frustrating for me to do so. Please don’t bother with a generic,... read more To the franchise owner: I usually don’t leave reviews, so this experience must have been pretty frustrating for me to do so. Please don’t bother with a generic, corporate response. If you truly cared about your business, you would have taken the time to address these recurring issues long ago. It’s important to take ownership of the feedback rather than deflect it with comment cards. Your lack of engagement and management shows in how the place is run, and it feels like you’re jeopardizing your investment. Shaking my head.

I work at the airport, and every time I stop by, there's hardly ever more than one pizza available, and it's usually just cheese. The management seems to be doi... read more I work at the airport, and every time I stop by, there's hardly ever more than one pizza available, and it's usually just cheese. The management seems to be doing a terrible job, and the employees appear indifferent. Passengers take a glance and typically don't even bother to stop. It’s not even busy there most of the time.

The food was the fine. The employees were not. An old woman working here was extremely rude to pretty much every customer that managed to get served. The employ... read more The food was the fine. The employees were not. An old woman working here was extremely rude to pretty much every customer that managed to get served. The employees dissappear for lengths of time. She was also coughing all over the food. It was very unsanitary. This place should just be closed. This is coming from someone with years years of restaurant experience.