Wendy's - Shaker Heights

Drive thru is the only option due to Covid-19 and it is always slow. App needs to allow customers to remove ice from drinks

This Wendy's has improved their speed dramatically over the last few years since the store was renovated.

Doing a good job with barely any staff. Food hot fresh. Have gone to drive-thru exclusively. Good idea in these times I think.

The entrance doors were locked, but there were no signs on windows or doors that said this was closed location. So I went to the side window to ask if I could command one. I was told that I was just driving thru. When I started to go on the drive to place an order, I was stopped and told by a worker that someone would let me in to place an order. (I was on the bus this day). once in the inner was told by a worker that this wendy served only chickening, fries and drinks, because they were short personal. So I ordered a 10-piece chicken nugget dress with big fries, a large frost and a bottle of water. I was also told that they didn't just fork and stray. So I asked for a fork. my order amounted to $10.08 after I left the business to sit outside to eat my meal, I noticed that I only received 9 chickensuggets instead of 10, and I received no fork or a straw for the frost. I gave two stars because the nuggets were hot and decent, and so we are the fries and frost. the service was not good.

Clean and well occupied, but when I came in, the staff was short when the person who took orders and circumvented with money, also that was a baggage. I didn't want to put an order for a meal first, but after waiting for 30 minutes to do my order, insider help began to come and the flow changed. the author has taken over only commands, the other staff has managed the rest, even the manager stepped in to pack the food. sitting area was clean, but we all ordered in the line then left.