Caffe Nero Liverpool One - Sefton

Visited today with my mum. Absolutely disgusted at the state of the toilets. On entry you are hit with the stench of urine. Everything looked filthy particularly the floor especially behind the entrance door. There were broken remains of a dispenser on the wall and an. overflowing lidless bin. Complained to assistant who apologised and said toilets were deep cleaned once a week!!! These toilets have never seen a deep clean since they were originally fitted never mind once a week! I can't believe how an establishment that serves food could find these conditions acceptable. Put me off eating and drinking there again

During our visit to Liverpool ONE, we decided to stop at this restaurant for hot chocolates to warm up from the cold weather. The staff was friendly and the drinks were delicious.

While I understand that the lack of a cash till may have been due to COVID-19 safety measures, I believe that clearer signage indicating card-only payment should be displayed at the entrance of the store to avoid confusion. I appreciate the staff's efforts in resolving the issue and take partial responsibility for the misunderstanding. To prevent similar problems in the future, I recommend placing a prominent notice at the entrance to ensure that all customers are aware of the payment policy before entering the establishment. Despite this minor setback, I had a positive experience overall and hope to visit again in the future. Thank you to the staff for their assistance, and I hope that this feedback is received in a constructive manner.

My twin brother Stephen and I were heading to The Captain Alexander Pub and as the rain started to hammer it down we took shelter in this Caffe Nero in the Liverpool One shopping centre. Your standard Caffe Nero, quite cosy,nice decor and furnishings including plenty of seating options spread throughout this cafe both inside and outside looking out onto the busy and bustling shopping area. We were here on a Saturday afternoon, greeted warmly by a very pleasant member of the staff and after giving our details of name and phone number to assist with the governments track and trace system and then sanitising our hands we were allocated a table, we ordered a bottle of cola each and just chilled out in this popular Caffe Nero while waiting for the rain to subside. This is a covid 19 safe environment, staff are on the ball and keep social distancing rules in check. We really enjoyed our cola's in here before we moved on and although our visit was only fleeting as on every other visit to here we had a great time . This Caffe Nero is easy to locate along Peter's Lane in the Liverpool One shopping centre. Opening hours are; Monday to Sunday, Open from 8am. Due to the governments 3rd lockdown all pubs, bars,cafe's and restaurants throughout the UK are closed till at least the middle of February

Excellent coffee shop I had the large black cappucino and partner strawberry milk shake. We had egg and the tuna sandwiches. Delicious Staff very friendly and drinks and sandwiches far better than costa. Highly reccomend.