Seatac Bigfoot Java - SeaTac

I do not leave negative reviews. This is more a buyer beware to warm and prepare patrons before considering taking a chance in going here. I love. LOVE my BigFo... read more I do not leave negative reviews. This is more a buyer beware to warm and prepare patrons before considering taking a chance in going here. I love. LOVE my BigFoot Java. Mine is on 6th Ave in Tacoma. I was on my way north and decided to stop. No lie, we were there 40 minutes. Here's what happened to me I ordered a non fat latte. Easy enough. 2 drinks total. The gal on our side with a good times hoodie was excited about the lady in the car on the other side. She was selling girl scout cookies. Here's the kicker. Our barista didn't make our drinks then tend to the cookie purchase. Nope. She left our cups empty, went to find out what kinds of cookies the lady had, commented that she didn't have cash, went to the back, got cash, bought her cookies, took her change and then proceeded to make our drinks without washing her hands. I have a good handlers card. That was beyond gross. But then she served me a full fat milk latte when I asked for a non-fat one. So we have to wait longer to get what distinctly ordered. It was disappointing to say the least. Had it been free, that's one thing, but I paid for it.

I've been a frequent customer for many years. I've been to this location multiple times, but today March 13th at 5:20 PM, I sat for 35 minutes and watched 7 car... read more I've been a frequent customer for many years. I've been to this location multiple times, but today March 13th at 5:20 PM, I sat for 35 minutes and watched 7 cars proceed on the window of the side of the freeway, while not a single one moved on my side. The car behind me decided to leave but I got trapped in before I could do so myself. Upon arrival, the girl working decided it was appropriate to go to the other window to schmooze with a customer and leave us hanging. Then went into the back to grab cash and purchase girl scout cookies from said customer and didn't wash her hands. Then proceeded to make the drink wrong. There was no shame in her actions and she clearly did not care for her customers. The girl on the other side was doing great and I really wish I was on her side because I would get SO much time back.

The overnight crew is the best and make my drinks super yummy! Star and Ashley are the greatest baristas ever! Highly recommended. From- Ella Nita read more The overnight crew is the best and make my drinks super yummy! Star and Ashley are the greatest baristas ever! Highly recommended. From- Ella Nita

Each time I've visited this location, I've had to wait at least 20-30 minutes for just three cars ahead of me. The drinks are always great, but I've experienced... read more Each time I've visited this location, I've had to wait at least 20-30 minutes for just three cars ahead of me. The drinks are always great, but I've experienced some disrespect from certain staff members in the past. I still love Bigfoot, but I'm likely going to avoid this location in the future.

I’ve tried to give this restaurant multiple opportunities to provide decent service, but they let me down every time. If you're going to serve mediocre coffee a... read more I’ve tried to give this restaurant multiple opportunities to provide decent service, but they let me down every time. If you're going to serve mediocre coffee at a high price, at least do it in a timely manner. My experience has been that customers wait 10 minutes or longer for their orders. So, if you want to waste half an hour of your day waiting for coffee, this is the place for you. On my last visit, they didn’t even have the proper change, which was just the cherry on top. This level of service has been consistently poor before, during, and after the COVID pandemic.