Scottsdale Marriott Old Town

I 've stayed at this hotel around a half dozen times in the past 12-18 months, and I really like it. It 's not quite grand and elegant, but it is a step up from most base level Marriott properites. All the rooms are spacious, comfortable, quiet, and well-maintained. The restaurant is also fantastic, although the menu is a bit limited. Still, when I 'm here on business I rarely go out because the food at the hotel is great and it 's not the overcrowded madhouse of a scene that everything else in downtown Scottsdale seems to be these days. I would recommend and return.

Shockingly bad experience with this hotel manager: I verified twice before checkout that my personal credit card for incidentals was not the card to be billed, as it was a company hotel on the pre-arranged company card. Despite my extra efforts to clearly communicate this, the hotel charged my personal card for the stay. $2700). I reached out to this hotel once I saw the charges and the manager said she would get back to me right away. Surprisingly she didn’t call back and I called her back late the next day. After already wasting an hour of my time on hold, being transferred, etc. the manager promised that the charges would be removed within 3-5 business days. That was almost 3 weeks ago a month since I checked out of the hotel) and they have not fixed the charges. I have called back numerous times and they don’t seem to care or call back. The lack of accountability is surprising. I had to file a dispute with my credit card company now. This hotel stay was a gift that keeps on giving with extra work to get inaccurate charges to the tune of $2700) removed. Previously I had given this hotel a reasonably good review due to nice housekeeping staff. Unfortunately, my experience with a complete lack of follow through or respect from the general manager is promoting this follow up review. My hope is that this review is a warning to others to potentially book elsewhere unless you don’t mind following up numerous times to rectify inaccurate charges. Still not resolved as of this writing and 27 days after checkout)

We had a death in the family (aunt) and had to cancel our room two days prior to our arrival. I called the hotel and was told we wouldn’t be charged for the first nights stay. Unfortunately they have charged our credit card anyway. Keeping your word is important.

I was extremely surprised how great and convenient this hotel is. It’s all suites, and they are the large 2-roomed ones with locking French doors, separating the bedroom and living area. The bathroom is shared between both the living room and bedroom, with sectioned off doors for more privacy, which is perfect for a family (adults in one room) and kinds in another, without having to bother each other. Decor was modern and refreshed, without losing the Southwest, Arizona thematics. This is definitely well-appealing for out of state tourists. Check-in with Angelo was efficient and warm. He offered me chilled water and went through property amenities. He even suggested items on the hotels’ dining menu. Angelo was the perfect start to my stay, Convenience is awesome with this hotel, being walking distance to both Scottsdale Old Town, Riverfront, and major malls like Fashion Square. Highly recommend this hotel for a Scottsdale vacation!

Fabulous location in the heart of Old Town Scottsdale. Rooms are a bit dated but comfortable and a multi-year renovation of the property has begun (as of June 2023). Amenities aren't really up to Marriott standards but it's hard to beat the location. I would stay here again for a reasonable rate but I would not pay a premium until the renovation is completed.