North Stafford

Full of asylum seekers dumped here. Booking was cancelled on arrival with no prior warning.

Dreadful atmosphere,never again Rooms: 3 Service: 2 Location: 3

This establishment drives a need for a 0 star function on Google reviews. On arrival we buzzed at the door and were told they were closed and not accepting people in despite us having a confirmed booking (and that they had turned away lots of people already today). They were not interested in seeing our booking confirmation and would not let us come in out of the cold in order to work out where we were going to spend the night now that we were stranded. Zero care or effort customer service was awful. We saw the mixed reviews and thought it can’t be that bad but it was worse. Thank you to Travelodge for sorting us in the end cheaper and much better service. Don’t book.

Rooms were perfect for what we required, however, check in process threw up a curveball, be wary if you book via a 3rd party site, on arrival, was told I still needed to pay, even though, I had a booking confirmation. Proved that I had paid via my banking app, and that seemed to satisfy them, however, this shouldn't be happening in the modern age.

Rooms: Excellent and clean and comfortable beds Rooms: 4 Service: 4 Location: 4 Hotel highlights: Kid-friendly