Masusake Sushi - Schwäbisch Hall

All you can eat Sushi für nur 15€! Preis Leistung ist Weltklasse. read more All you can eat Sushi für nur 15€! Preis Leistung ist Weltklasse.

We ordered several dishes for pickup in May, and again in July. Both times, one dish was missing. We complained about the missing dish in July, and were told to... read more We ordered several dishes for pickup in May, and again in July. Both times, one dish was missing. We complained about the missing dish in July, and were told to keep the receipt; we would receive a credit note on our next visit. So, a few days ago, I went there to pick up my order and redeem the credit note. I was told to wait a moment while she checked. After a few minutes, I went back to her and told her the exact date and time—unfortunately, the order still couldn 't be found. However, she believed me after I showed her the phone records from the complaint. I was told to wait a moment again while she took care of it. After waiting 15 minutes, I went back to her and asked about it—the cook was almost finished, and I would get the dish right away. They don 't issue credit notes; the dish will be cooked again. After a lengthy discussion, I finally received a credit note. Today, I went back again to pick up an order. Of course, I learned from my mistakes and checked the order with an employee on site—another dish was missing.

I spontaneously went out for dinner with my girlfriends, and we received a warm welcome and were given a great table. The owner and the rest of the staff are ve... read more I spontaneously went out for dinner with my girlfriends, and we received a warm welcome and were given a great table. The owner and the rest of the staff are very friendly and always attentive. It's always a pleasure to be here, and the food is simply fantastic!

We ordered several dishes for pickup in May, and again in July. Both times, one dish was missing. We complained about the missing dish in July, and were told to... read more We ordered several dishes for pickup in May, and again in July. Both times, one dish was missing. We complained about the missing dish in July, and were told to keep the receipt; we would receive a credit note on our next visit. So, a few days ago, I went there to pick up my order and redeem the credit note. I was told to wait a moment while she checked. After a few minutes, I went back to her and told her the exact date and time—unfortunately, the order still couldn 't be found. However, she believed me after I showed her the phone records from the complaint. I was told to wait a moment again while she took care of it. After waiting 15 minutes, I went back to her and asked about it—the cook was almost finished, and I would get the dish right away. They don 't issue credit notes; the dish will be cooked again. After a lengthy discussion, I finally received a credit note. Today, I went back again to pick up an order. Of course, I learned from my mistakes and checked the order with an employee on site—another dish was missing.

I spontaneously went out for dinner with my girlfriends, and we received a warm welcome and were given a great table. The owner and the rest of the staff are ve... read more I spontaneously went out for dinner with my girlfriends, and we received a warm welcome and were given a great table. The owner and the rest of the staff are very friendly and always attentive. It's always a pleasure to be here, and the food is simply fantastic!