Enterrium - Schaumburg

There 's nothing worse than writing a 1-star review for a place I 've spent a great deal of time and money at over the years, but I 'm not writing this review f... read more There 's nothing worse than writing a 1-star review for a place I 've spent a great deal of time and money at over the years, but I 'm not writing this review for the management 's sake.I am writing this for all the businesses and corporations surrounding this establishment planning holiday parties and everyone visiting the mall looking for a place to take their kids to play the video games their parents used to play.I 'm part of a large group of professionals that has been coming to this location for an extended amount of time on Thursday nights, even before it was known as Pac-Man Entertainment. Now it has a name that, if I didn 't know better, had likely fallen to two former McKinsey Company consultants to name a company something so wrong that it would nearly guarantee to get them out of a vast shopping mall lease and settled on something that sounds like what happens after the service at a mausoleum, but I digress.So this large group I hang out with at this establishment eats and drinks quite a bit, so much so, under previous management(s), the bar and wait staff would look forward to our group for the high level of courtesy we 'd give the servers, but also the tips!Plus, the space we used to have for 35+ people is now being utilized with Bingo Night; seriously, if I wanted to go to bingo night, I could visit any American Legion hall and have a better time not hearing D-23 echo out of every speaker in the place.Tonight, I counted EIGHT people over by the bingo space; they didn 't look like they were drinking, but I know the 30-odd people in the tiny spot they had us on Thursday night were racking up some decent bar tabs; mine was $80+With record inflation today and a recession around the corner, if you 're reading this, consider this your warning to find someplace better to spend your money, as this isn 't the place.

I'm not really into video games, but I am a big fan of great beer! While I was at Woodfield Mall getting in my steps for the day, I came across this place. Yes,... read more I'm not really into video games, but I am a big fan of great beer! While I was at Woodfield Mall getting in my steps for the day, I came across this place. Yes, it was packed with kids, but it also boasts a nice bar with a great selection of beers. I particularly enjoyed the Ruebeus Nitro—it was fantastic!

Booked this venue for a birthday party for my 14 year old. The venue is ok but bowling screens and just overall technology is outdated. The game play was slow f... read more Booked this venue for a birthday party for my 14 year old. The venue is ok but bowling screens and just overall technology is outdated. The game play was slow for our group of 20. This is partly the kids fault, as they were touching the screen a lot , but even after some time, still didn't work. Party hosts were ok, friendly service but slow. Food was really good. Asked repeatedly for to go containers, waited an hour (party was still Going on) and none were given. Front desk is rude. Cookies part of birthday party were not given out. Also, their policy about game cards given out for birthday parties makes no sense. There's a cap of either 200 or 500 points. So if one of your party guests hits a jackpot, they can't get any more points. The way you get your bowling shoes terrible. They are just thrown on what looks like a plastic table and you have to rummage through it yourself. Not a great idea for a party of almost 20 13 14 year old boys. Overall I would not recommend this place for a birthday party.

A solid place and super fun for a date night. I have been wanting to come here for YEARS and, sadly, waiting until a few weeks ago to finally make the trip. Som... read more A solid place and super fun for a date night. I have been wanting to come here for YEARS and, sadly, waiting until a few weeks ago to finally make the trip. Some of the photos are how the place was before namely the big lego Pac Man. That is no longer there but it's still a very cool place. There is bowling, a restaurant and bar and then plenty of video games! Highlights were the giant Pac Man game and a bunch of classics like Q Bert and Tapper. Overall, we had a good time. We liked our food, the beer selection and laughed at not being as good at the arcade games as we remembered (ha!)Shout out to Giselle server at the bar. She was super accommodating and great with her service. We even started talking to some folks next to us who were enjoying the nostalgia as well!Defiantly a fun place to check out, and there are other fun options in the area too!

Hello it took me time to get back to you with my feedback.I will start with some facts.This establishment offered me a window for my daughter celebration on the... read more Hello it took me time to get back to you with my feedback.I will start with some facts.This establishment offered me a window for my daughter celebration on the 2 5 2023 between 2:30 and 5 or 5:30 that doesn 't matter . But they placed in the contract food service for adults and kids at 4 which I didn 't pay attention to . People who came and didn 't play bowling we 're staying on an empty table. Drinks were not distributed we had to go in person to get them at the bar although there were 3 servers doing nothing. Kitchen refused to prepare the food early even though the bar area was completely empty. So I ordered extra food and that was Ok. They brought out the food. But for the preorder food was not OK to be prepared early? Then kids start eating their food at 4 and servers didn 't pour their drinks , parents were doing that. They didn 't serve the food parents did that. One of the servers said that this was not their job. She was "Do I really have to pour the lemonade ? "The food that I ordered for the adults was served at 4 it was obviously too late already and the food that I ordered extra was served on the bowling tables and they rushed to moved us out even though they said we can stay there. OP management were not cooperative , rude and aggressive. In this business you supposed to accommodate the customers. This is not a school cafeteria that works on strict schedule. The whole system of service in this establishment is extremely poor, unorganized and chaotic. I am very disappointed that this didn 't work out well for me and my guests. Those servers were doing incoherent things opposing my decision about cake placement, table set up and organizing of service. I ve been in this industry for 15 years and it bothers me that people don 't understand and can 't predict the needs of a customer. You simply can 't serve food 30 min before the end. I know we spoke about the food but i was never mentioned the hours i didn 't see it coming. How can you invite people adults at 2:30 and suggest them to stay there 2 hours with no food. And the place was empty. A la card menu was open but the preorder food not.Bartender was 1 person and you had 3 OP managers? Bartender was slow unorganized and rude too. I would have to say that the whole personal there needs additional training. I will definitely recommend to all of my friends not to come to that establishment. Since the whole class of my daughter 's private school was there and no one was satisfied you can make sure of the negative impact to that establishment. Bowling , food , games is good order in general but refusing the food for the adults was terrible idea. I made sure that people who were there can eat and your stuff refused to get it because they put on the contract 4 o 'clock. For kids fine but for us???? I hope you get your business straightened up, because what you offer is mediocre and unprofessional.Thank You.G Nedialkova