Chipotle Mexican Grill - Savage

#6 - Fast Food - Savage, Mexican, Salad
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Chipotle Mexican Grill

Chipotle Mexican Grill
3.4 / 5 (4685 reviews)

Description

Dining at this restaurant is proving to be a frustrating experience for many patrons. Numerous reports highlight issues including long wait times, incorrect and cold orders, and poor customer service. Customers have found their drive-thru experiences particularly disappointing, often resulting in extended delays without the opportunity to exit the line. The inconsistency between mobile and in-store orders has been noted, with in-store transactions generally receiving better service. Overall, this establishment is facing significant criticism for its inability to deliver timely, accurate, and satisfying meals, leaving many disillusioned and vowing to avoid this location in the future.

Last update: 12.07.2026 from: Ryan

Feedback

★ 3.4 / 5 from 4685 reviews
ryan-landherr
09.09.2025

Have been here countless times and something always goes wrong. Either it will be closed unexpectedly with a hand written sign on the door or they will mess up your food order. They give you horrible portions at this chipotle and makes it not worth the money. If you come you here, you have to go in and order because they will mess up a drive through order every single time and leave out key ingredients you ordered. I have continued coming here due to convenience but will not ever come to this chipotle again. The 2 Shakopee locations nearby are much better staff and quality. This savage location is the worst one. I hope Chipotle Corp takes away this franchise from the current ownership. Service: Dine in Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1

bre-t-school2206
09.09.2025

This is the second time this location has gotten my order wrong (via App- Chipotlane). Not only was my order incorrect and missing protein, but my order was leaking and completely smushed inside the bag. The only fair experience I 've had is stopping inside the restaurant and watching the employees make my food. Last time they put chicken in a Sofritas Order. (Vegan protein option). Not only is that unprofessional but disrespectful to people who have limited/specific lifestyle choices. Not to mention dangerous to people who might have allergies. I am so disappointed that this keeps happening. I rate my order low on the app but it doesn 't seem to change the quality of the orders. All the app does is offer Pepper who just gives me a free entree coupon. I don 't ever leave reviews but this time I had to. Unfortunately I will not be returning to this location unless its a walk in order. If I could rate it lower than 1 star I would. Service: Takeaway Price per person: $10–20 Food: 1 Service: 1 Atmosphere: 1 Vegetarian options: Cross contamination. protein found in Vegan options.

ian-larson-dog2
09.09.2025

Typically, I try to write positive reviews even if my experience wasn't great, but I can't help myself. I have been to Chipotle across the country, but this place is the worst. Food is cold and the staff is rude. The quality is awful and the prices do not align with what you get. I paid extra for chips several times every single time they were stale and barely edible. I hope the new CEO sees this post (not holding my breath). This place is so bad its embarrassing. I would literally be ashamed to work here. Lastly, tell your staff that if they want tips (which they are not entitled to), DO BETTER. UPDATE: Hi Michael the link went to a dead page (404 error). I also went to the Chipotle website and submitted the info...hope to hear back from you. I look forward to your response. Food: 1 Service: 1 Atmosphere: 1

priya
01.01.2024

Cold ingredients were wrong in both order and missing toppings. Everything was cold seemed like leftover food. I ordered first thing thinking fresh piping hot footbut, instead feld likecold, no correct ingredients sloppy.

brittany-hanson-1
01.01.2024

Savage chipotle sucks so bad…. Can’t ever get anything right, one time I even got someone else’s meal… this most recent issue was I didn’t get the chips and guac for the second time in a row, my bowl was missing more than one thing and my boyfriends burrito barely had any meat in it last time..last time I contact customer service only to be given a free drink, I was mad but let it go. This time I contacted and got a free meal but I didn’t want that I want my money back for their multiple screw ups, and they wouldn’t refund my entire order. So done with chipotle. They have gone so far down hill. It’s pathetic and sad.

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