Esposito Bakery - Saugus

Picked up a special order. The order was frozen with freezer burn, not fresh. When confronted the next day, they would rather argue then keep a good customer. They do not know how to do business. The woman I spoke with (owner? I think) was as dumb as can be.

I ordered a plain aqua blue cake for my grandsons first birthday and was very pleased. It was a delicious and moist cake with butter cream frosting. The owner was very helpful with the order too. We added fondant toppings and it looked great. Thank you!

Not terrible, but disappointing, today on the look for a chocolate cake. both people who work told me several times that the cake I bought was chocolate. the cake was not chocolate.

Emerson was a big salesman, very friendly and helpful. But when I bought a cake the day before, the other salesman was not helpful, didn't even know what was in the cake when he was asked. the cakes had handwritten small pieces paper stuck in them with the price. they could have just written a list and placed it on the outside of the refrigerators. When I bought a cake, I brought him home so that my firma is for the gloomy, and when they ate him, it was unpredictable. the frost had too much sugar, the cake itself was frozen and tasted astonished. I never called, but their prices were too expensive. I called the next day and could bring the cake back as proof, and they gave me another cake. they could not reimburse me because there was no manager there, and I was told that they would not be until Monday. emerson apologised so often and felt bad. the seller himself told me when I had to explain how not fresh and bad the cake was that their cakes are frozen because the refrigerators are really cold to take the cake home and leave it for 2 -3 hours. now, it should have been a sign or they should have explained that how to say the customers fresh bakery. the lighting in the load was dim, and they had cake in a case that had no proper cover, but a sign that said for sanitary reasons, ask seller for help.

Arancini balls should be made daily and fresh .nothing should be sold worse than in one with day old meat inside. even if the cutting brot and a belief falls on the floor, it should be discarded, not again on the regal.