Tim Hortons - Sarnia

I have never wrote a bad review for a restaurant. I am notorious for not sending anything back or complaining about the quality of food. I understand this job is fast paced and not as easy as everyone seems to think. However, Tim Hortons (in general) and this location specifically consistently makes large errors when making food and drinks. It's not just that the items are not made how I ordered them, but they are inedible. On Saturday May 14th I ordered a Vanilla Cold Brew. It was clear they did not add the vanilla part as I ordered but I shrugged it off because the service industry deserves some compassion. When I went to take a sip, the entire drink tasted like nail polish remover. I'm not sure if they added a copious amount of some chemically enhanced sweetener or they burned the coffee or what happened but it was 100% not drinkable. I would say 3 out of 5 times I go to Tim Hortons my order is either wrong (minor inconvenience) or inedible (waste of time and money). I'm really frustrated with the continued poor service because there are very few places you can get good, quick breakfast in Sarnia. I feel like I am throwing away my money because I will not finish or toss a drink completely because it tastes so incredibly bad. Please do better so I can continue supporting Tim Hortons. Otherwise, McDonalds is looking more and more tempting every day.

Well organized place. Fast service. Hey it's breakfast time....they anticipate customers wanting sandwiches and wraps. Ready to serve fresh n hot

Just went thru drive thru when apparently the “French vanilla machine was being cleaned” then was given a coffee with no sugar. As soon as I went in it was magically clean. Thanks to the nice staff but the grumpy woman running the show today should find a new job.

This place back under the under the right control is very nice and I used to work there. Since I left looks like things have improved so overall they get a good review.When I left the morning crew would alway mess my order up, And be genuinely rude. The old gm is back now so things have got so much better. Everyone is kind the high-school drama is gone and I will continue to stop there when I can. Great job guys keep up the great work.

My experience was far from what was promised. Despite claiming to be open 24 hours, they closed at the stated hours. Additionally, their online ordering system was completely unreliable. I take responsibility for relying on their mobile ordering feature!