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Contribute Feedback What Sadler L James likes about Pollo Tropical:
Sarasota Fruitville and lose to highway 75 in a colorful standalone building. It has a drive through. Got the 1/4 chicken with black beans and yellow rice. I like to spoon the rice into the black beans that are in a cup to keep them separate from the chicken and rice. The chicken is cooked on a grill and has a crispy skin with flavoring, but not barbecue sauce. The dining area inside is clean and children were welcom... View all feedback.
What Jocelyn Bonilla doesn't like about Pollo Tropical:
I had went their and passed by the drive thru, ordered a key lime pie, got home noticed it wasn’t in the bag mind you I live a good 20 mins away I wasn’t going to go back that same night , so I called back got told by the manger to give them my name and I did, came back today to try and pick it up, but the lady told me I needed to show a receipt, didn’t even bother checking with the manger that I talked to . Once aga... View all feedback.
Sunday April 28 about 7:15 pm order and take a look what I got for churros overcooked and they know it
Enjoyed my Caesar wrap and the tropical trio . Quality food for a good price . Cashier was very nice ! I enjoyed my cookie to
I had went their and passed by the drive thru, ordered a key lime pie, got home noticed it wasn’t in the bag mind you I live a good 20 mins away I wasn’t going to go back that same night , so I called back got told by the manger to give them my name and I did, came back today to try and pick it up, but the lady told me I needed to show a receipt, didn’t even bother checking with the manger that I talked to . Once again, I called back the restaurant talked to some guy asked for my name and said they couldn’t find the case? I’m sorry but that’s such bad customer service. Manger or whoever even raised their voice at me. just crazy, could just give me what I paid for
The service at the place was terrible and the food was very poorly prepared. I do not recommend this place and the night shift workers have very poor attention to the window.
The service is terrible and the food is of very poor quality. The rice is poorly cooked and the beans have a stench that seems to have been there for days. What impressed me most is the poor service and rudeness of the workers who serve the pick-up window... May 23, 2024
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