Reviews
What Stephan Murphy likes about El Pollo Loco:
I have not dined in at this restaurant before, but I have visited it frequently for takeout. Our orders are always accurate and the food is consistently delicious! For these reasons, I am giving it 4 stars even though I have not dined in at the restaurant and we rarely order from here. View all feedback. What Calista Halvorson doesn't like about El Pollo Loco:
Wow! I don't know who was in charge before, but seriously, did they even train the staff? The microphone was so loud and the person I talked to was making fun of me and how I speak. This was really bad service. View all feedback.
Reviews from various websites
We've always liked this location and El Pollo Loco in general... until December 7, 2020, when we ordered a chicken tinga burrito that contained a shard of metal...
read moreI am determined to find out who the General Manager is at this restaurant today. The service during dinner time is absolutely terrible. It doesn't matter that i...
read moreI have been a few times in the last couple days, and they are not giving enough chicken or use dark meat instead. Today I just ordered a double chicken avocado...
read moreA star for many!!! Horribler customer service. The manager (Luz) very incompetent And is not qualified to do their work properly. Very chaotic and disarray of a...
read moreI have not dined in at this restaurant before, but I have visited it frequently for takeout. Our orders are always accurate and the food is consistently delicio...
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read moreAt El Pollo Loco, experiences vary greatly. While some patrons have been disappointed by slow service and preparation issues—such as missing items and inconsistent portion sizes—others have enjoyed tasty meals with accurate takeout orders. Concerns over food safety, highlighted by a disturbing incident involving metal in a burrito, have raised alarm among customers, prompting reports to health authorities. Management's lack of responsiveness to complaints has further frustrated many diners. Despite these challenges, faithful customers continue to appreciate the flavors and overall quality, indicating a restaurant in need of improved operations and customer service to restore its reputation.