Reviews

Overall Total Score
4.3 out of 5
Impressive | 4847 reviews

What A likes about El Pollo Loco:
I just love their food. Had grilled chicken and tostadas. It was amazing. It’s so filling . Love the customer service too. It’s my go to place for Mexican food . View all feedback. What Alex A doesn't like about El Pollo Loco:
First time here just convenient cuz our hotel right up the street. Furniture are rip, normal wear and tear. Need attention. I feel so creepy we have to get our food and get out. The guy took our order quick, 5 customer behind us got their order. I just order 2pc chix, mac rice took them 18mins to be exact, it was good by the way When your not comfortable you will keep looking in you watch, i was timing them from the... View all feedback.

Reviews from various websites

Menu
3.8 ★ from 10 reviews
Velva
25.03.2023 - 16:12

A fantastic, Authentic Mexican restaurant with very kind staff and delicious food, hot spices and Pisces, and a never ending, revolving crossword-puzzle for you...

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Chanel
16.07.2022 - 13:50

One of my favorites almost food restaurant chains. this side combines an old school outer with the new interior design. Just super! my meal and my service were...

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Nikko
25.03.2023 - 16:12

I just love their food. Had grilled chicken and tostadas. It was amazing. It?s so filling . Love the customer service too. It?s my go to place for Mexican food...

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Rosina
25.03.2023 - 16:12

It was my first time to eat here. I ordered chest and wings, broccoli and a side salad. The chicken was old and dry it was not edible. The broccoli was old and...

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Marlene
25.03.2023 - 16:12

Food was the same as always, stingy in the salsa and Pico. Instructions asked to be given extra Pico de Gallo bigger containers of avocado salsa. Actually got l...

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El Pollo Loco serves up a spectrum of dining experiences that range from delightful to disappointing. While some patrons rave about the moist chicken, flavorful tostadas, and attentive service, others lament cold, overcooked meals and frequent order mistakes. Complaints about the restaurant's ambiance, including uncomfortable temperatures and worn furniture, add to the inconsistency. Despite some diners declaring it their go-to destination for Mexican food, the overall feedback highlights a pressing need for improved food quality and order accuracy. What remains clear is the duality of the dining experience—delicious potential marred by operational shortcomings.

Aggregated
2.6 ★ from 10 reviews
J
17.07.2023 - 12:11

This location always serves extremely fresh and tasty food. Had the chicken poblano quesadilla which was very flavorful.

Alex
17.07.2023 - 12:11

First time here just convenient cuz our hotel right up the street. Furniture are rip, normal wear and tear. Need attention. I feel so creepy we have to get our...

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Jose
17.07.2023 - 12:11

Green dacor with falling apart furniture. They don have heater because is the same temp as outside. 54 degrees my food got so cold so fast and my soda was warme...

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PAM
17.07.2023 - 12:11

This was my first time eating here. I ordered a breast and wing, broccoli, and a side salad. The chicken was old and dry it was not edible. The broccoli was old...

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Gina
17.07.2023 - 12:11

This El Pollo is one minute from my house. Unfortunately I won't be returning. I have given up thinking the employees just made an honest mistake in their rush...

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Google
4.0 ★ from 1 reviews
Alex
15.03.2024 - 13:02

I like how they grill the chicken instead of deep frying it.

PHIL
15.03.2024 - 13:02

FIRE Chicken offers a fantastic selection of healthy choices, ideal for fueling up at the gym!

Isabella
15.03.2024 - 13:02

The food is fresh, hot, and delicious, it's my favorite location.

Vikram
15.03.2024 - 13:02

The Chicken here was delicious. The place was also quiet and has a classic diner vibe.

Yenifer
15.03.2024 - 13:02

La comida está buena, en especial los tacos de carnitas, los recomiendo mucho

Int Restaurants
3.9 ★ from 691 reviews
Eric
07.09.2024 - 08:42

The food is consistently delicious with perfect seasoning. The chicken is always moist, a pleasant surprise considering it's often dry at other places. My famil...

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Astetar
07.09.2024 - 08:42

The restaurant El Pollo Loco definitely knows how to serve up some delicious chicken. The food was excellent, the service was prompt, and the location was just...

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Top-rated
3.0 ★ from 1 reviews
Sabryna
08.10.2023 - 10:34

First time here just convenient cuz our hotel right up the street. Furniture are rip, normal wear and tear. Need attention. I feel so creepy we have to get our...

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Facebook
2.9 ★ from 19 reviews
Tripadvisor
3.5 ★ from 25 reviews
Doordash
4.6 ★ from 3000 reviews
Sirved
3.4 ★ from 188 reviews

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