Novotel Sant Joan Despi - Feedback

A disappointment! As other reviews have mentioned the hotel doesn 't meet the expectations of someone booking a Novotel. It is very tired and dated beyond the l... read more A disappointment! As other reviews have mentioned the hotel doesn 't meet the expectations of someone booking a Novotel. It is very tired and dated beyond the lobby. That having been said, it is being refurbished and becoming an Ibis Styles so one can perhaps overlook the stained carpets etc and consider the rate paid is not excessive. However, what was totally unacceptable during my stay was the noise from 0800 1800 every day. This made it impossible to have a lay in or to do any work in the afternoon as I need to. When I complained that the noise was directly above my room (essentially drilling into my ceiling) I was told that there was nothing they could do, they couldn 't move me to another room and anyway they had ..sent me an email to warn me when I booked.. I have put a picture of the email in question below it says they are rebranding. Nowhere does it mention building work, noise, dust etc. They really shouldn 't be booking people into rooms directly adjacent or below the very noisy works. The reception attitude was poor in this regard very much don 't care. On a positive note the guy running the bar/food in the afternoons was a delight. He seemed to be doing everything including the cooking and was brilliant. A ray of light in an otherwise dark experience. I would avoid staying here until the refurb is complete. If you don 't want to use taxis to get everywhere then don 't stay here at all. For me that wasn 't an issue but for others it may well be.

Although clean, I don’t find the rooms belonging to a 4 star hotel. The bed is very low, short and the mattress is not of good quality. There is a backlog of wo... read more Although clean, I don’t find the rooms belonging to a 4 star hotel. The bed is very low, short and the mattress is not of good quality. There is a backlog of work to be done (repair damages) and the rooms are equipped like 15 years ago. After a long day of hard, physical work, it’s not a room where you easily relax. For the rest the service is good, breakfast is good and the personnel is really friendly. We also ate a warm meal just before closure of the bar which was great too.

Unfortunately hotel interior does not fit to the modern standard of Novotel brand. Rooms are old and cry for refurbishment. Room is equipped with fridge, tv and... read more Unfortunately hotel interior does not fit to the modern standard of Novotel brand. Rooms are old and cry for refurbishment. Room is equipped with fridge, tv and coffee maker. Decorations and furniture belong to the previous era. Plastic curtain at bathtube and plastic like sink-table should be reminescence of the past not a room standard. Hotel is rather pricey considering standard of the room. Hotel staff was friendly and quickly processed check-in. Cleanliness was good. Underground parking for a reasonable price, 9€ per day. There is a small swimming pool outside if you visit in the summer time. Location is good, close to tram connection.

The attention of the staff is excellent, friendly, and very polite. Nice pool and excellent facilities. read more The attention of the staff is excellent, friendly, and very polite. Nice pool and excellent facilities.

The best location is that the taxi arrives very quickly, but we have to call the taxi of san feliu no de barcelona. The air conditioning of the food hardly work... read more The best location is that the taxi arrives very quickly, but we have to call the taxi of san feliu no de barcelona. The air conditioning of the food hardly works. the very dirty terrace, when drinking coffee, had to contemplate the same trash between sofas for days. They notice the lack of staff at the bar is hard to catch someone to order. the reception service. Something's wrong. They are young girls but in all my instances, for a week, waiting for me every day (on the phone is almost impossible), I have not seen a single smile when you attend any client or get overloaded or it is a lack of training. something weird for a 4-star hotel

The hotel's work team is always very attentive, we really love it. the gentlemen of the afternoon restaurant are extremely attentive and pleasant, it is noted t... read more The hotel's work team is always very attentive, we really love it. the gentlemen of the afternoon restaurant are extremely attentive and pleasant, it is noted that they enjoy contact with the customers. The restaurant meals are good and I think the prices are reasonable. the breakfast team are really a couple of admirers, they are always attentive that everything is in place, they make rounds of picking up the dishes, that all guests are on the go. At the reception there is a girl who is a total sweetness, this in the afternoon shift and it is a wonder. we are very happy with the attention. the room is nice, comfortable and perfect to get to rest. the facilities are also beautiful. There are several transport lines nearby, which take you to the center or the beach, but you have to understand the transport system that is very extensive. The cost of washing clothes to me seems expensive, the truth is the only thing.

The rooms and cleanliness very well, for getting something the small TV, the treatment in the excellent dining room very friendly read more The rooms and cleanliness very well, for getting something the small TV, the treatment in the excellent dining room very friendly

Away from downtown barcelona, perhaps for business people who have to go near, but not for tourists who come to visit barcelona. a taxi-shot that if it were ano... read more Away from downtown barcelona, perhaps for business people who have to go near, but not for tourists who come to visit barcelona. a taxi-shot that if it were another hotel in the center we would have saved ourselves

A lovely hotel in a good location right near the tram line to get were we wanted to go.Good hotel for getting to camp Non as well. read more A lovely hotel in a good location right near the tram line to get were we wanted to go.Good hotel for getting to camp Non as well.

The breakfast spread was good. I was looking for Spanish dishes and asked for Catalan or Spanish but PAELLA was not available. No problems, we got it from the c... read more The breakfast spread was good. I was looking for Spanish dishes and asked for Catalan or Spanish but PAELLA was not available. No problems, we got it from the city and enjoyed it.

We had a pleasant stay here. Staff is very helpful and check in and check out were very smooth. Rooms were well kept with complementary tea/coffee facility. Bre... read more We had a pleasant stay here. Staff is very helpful and check in and check out were very smooth. Rooms were well kept with complementary tea/coffee facility. Breakfast was very good. Since its away from city its good for people with own transport.

Recently I stayed at this hotel for my visit to Barcelona. Staff were friendly, helpful and offered recommendations for food and activities around the city. Roo... read more Recently I stayed at this hotel for my visit to Barcelona. Staff were friendly, helpful and offered recommendations for food and activities around the city. Rooms were clean, spacious, modern and offered a relaxing vacation experience. Even though its not located directly in the city, staff offered plenty of transportation options into the city.