Wingstop - Sanford

This location hasn't had a complete flavor selection available online for two months now. How is it possible not to offer hot, mild, and medium options? When th... read more This location hasn't had a complete flavor selection available online for two months now. How is it possible not to offer hot, mild, and medium options? When they did have Cajun, they were really stingy with the seasoning. On another occasion, I received only half of my order and had to drive back to the restaurant. I recommend sticking to the Semoran location; they consistently deliver good service.

On October 7, 2022, I ordered the 50 wings bundle from this restaurant. Before placing the order, I called to confirm that fries were included, and they assured... read more On October 7, 2022, I ordered the 50 wings bundle from this restaurant. Before placing the order, I called to confirm that fries were included, and they assured me that they were. However, when I returned to the office, there were no fries in the order! I called to inform them of the mistake, but they asked if I could come back. I explained that I only had an hour for lunch and that the order was for an office meeting. The staff member offered to compensate me with fries, but I had to come by within seven days. I was frustrated and told them no, as I had already paid for the fries, and felt that I should receive what I ordered.

The manager, Markia, provided us with outstanding service! Today, there was a mix-up with our order, but she sorted it out in just 15 minutes and had our replac... read more The manager, Markia, provided us with outstanding service! Today, there was a mix-up with our order, but she sorted it out in just 15 minutes and had our replacement prepared by the time we got there. She had also helped us a few months back, and in both cases, our concerns were addressed promptly and made us feel appreciated as customers. Thank you once again, Markia!

The food took a bit over 20 minutes to arrive. Although the restaurant was empty, I understand they might have been busy with online orders, so I don't find tha... read more The food took a bit over 20 minutes to arrive. Although the restaurant was empty, I understand they might have been busy with online orders, so I don't find that too concerning. However, the real issue was that the fries were undercooked, and the lemon pepper wings tasted just like regular wings without any seasoning. It seemed like the person who prepared my order didn’t put in much effort.

Arrived at 540 pm, talked to one employee. Mobil order with pick up time of 545 pm did not get until 630pm was told did not print in back by a second employee.... read more Arrived at 540 pm, talked to one employee. Mobil order with pick up time of 545 pm did not get until 630pm was told did not print in back by a second employee. If was isolated issue I would have just not bothered but every time we go in one of the guys from the shop gets his order messed up. On plus side food was good