Wingstop - Sanford

Liz and d are phenomenal managers and ensured that I was supervised after my previous unsatisfactory experience. liz heard me, replaced my order (the best wings I had there,) and made my day complete! thank you!

Sad when I ordered my food ahead so I can get fresh hot food and when I go to pick it up I have old soggy fries that are all burnt this is horrible when I paid 855 for my food it's all right I won't waste my time again

Good evening my name is RJ, Today I experience the worst customer service from your location. I live off Hialeah st in Orlando and decided to place my order to pick up so that it will be ready. I started calling @11:02 and reached this location @11:25. I walked in and still on hold and while on hold it appears that someone is going to answer but nope on hold. So, There we’re two young men as you see in the attached picture. One is a black African American and the other appear to be mixed or Spanish(curly short hair).One was cleaning the wall and the other was talking to him. The black young men greeted and said how may I help you. I stated to him I need to place an order. Which I’m still on hold but they didn’t know. And stated to me that I will have to go online to place the order. I patiently said can I speak to a manager. So the young men with the curly hair came and stated that we don’t have a cashier with cash and that’s the reason you will have to go online. I then said you will have to take my order cause I drove this way to place an order over the phone. And nobody didn’t pick up the phone to acknowledge customer on the phone to tell he or she anything. I said I’m going to pay with my card. So the manager logged on to the register and took my order. This is not a way to run business especially at Wingstop. This wasn’t fair as a customer waiting on the phone and then had to wait another 15 to 20mint to get food. Which my intentions were to place my order and pick up and get to my destination. Then on top of that my fries taste like they been in dirt. I have never eaten at wing stop and been disappointed. There was another customer there and stated that this location never answer the phone ?. I have also sent and email to corporate and manager and no response.

I just want to share this because I love Wingstop but for the most part the experience is very default. A few days ago, I witnessed both sides of the hospitality experience. A young male (I do not know his name but I believe he may have been of Asian background and definitely a teenager) assisted me at the register and I had questions about this new chicken sandwich being offered. Instead of getting impatient with me , he took the time to tell me about each flavor that was offered AND actually gave me a personal recommendation of the lemon pepper flavor because it was his favorite and man he was right. Sometimes my experience, aside from the food, is bland but i do appreciate you guys for getting it right with this young man. The sandwich was amazing and I just want to salute him because I know in the food service industry customers can give the staff a hard time. I was having a rough day and the little patience and empathy he showed me really went a long way. Good kid. I’ll be back to that location to thank him and try another flavor sandwich.

The food was okay, but my big peeve was that I ordered 30 minutes ahead on their app, I was told it would be 16 to 20 minutes.. and when I arrived there 25 minutes later the food wasn't even made. The place was not busy, and they only had two people in the kitchen. When I told the lady at the front counter that I ordered 30 minutes ago, she was like meh