Wfm Coffee - San Mateo

The San Mateo Whole Foods is definitely the worst Whole Foods on the peninsula if you've ever been to another one. Smaller, crowded, some stores even have a counter where you can sit at the end of your day and have a beer or whatever. It's hard to even recognize the store compared to the others it really is night and day! The meat department is ridiculous. Crowded, mislabeled purchases several times I had a number and the guy took someone before me because he said she came before me with no number whatever. But I have had the wrong cut of meat put on the label twice now where I paid more for a product as in prime steak rather than sausage! You call to complain about mislabeling and they tell you to come in and let them know the next time but how do you prove anything? And the last thing I want do is run right back to the store and play show and tell! When my mother was alive I ordered chestnut soup special ordered twice and they never called me. And now for the sale items...one person will tell you what's on sale is on sale to everyone and then you go to ring it up and you are told it's only for prime members. I even had them going back and forth debating while standing right by the guy who told me it was on sale for anyone and I got special permission !? to get the price which the guy says I was supposed to get anyway. I was refusing to get into the prime cult but recently I bought something on Amazon and accidentally touched the wrong spot and it signed me up for a free 30 days, then another free 30 days and I have decided to give it a try but will probably cancel. It seems like the stuff I buy usually isn't a Prime dealand I will probably figure out it's not worth it to break even. I have a streaming box so I don't stream anything from them. If I buy enough the majority of things I get qualify for prime shipping anyway. They have a long long way to go. If it was anything like the other ones such as Redwood City this would be a different review. I sometimes go to New Leaf out on the coast which is just like them but local produce and better prices in many areas.

Such rude employees at this store. I know that times are crazy but no need to be so rude to customers. I had a girl from the produce department who was getting upset with my questions, It was like pulling teeth. Heavy set girl with a lot of dark makeup and black hair. She was so rude with her tone of voice. Seemed like i was bothering her. Found out she was the supervisor. Last time i shop at this location. Im done .

I keep waiting for the service to get better at this Whole Foods. The staff packs eggs at the bottom of the bags. The fish staff complains that they haven't had a break in six hours. But the worst is listening to how the managers treat the customers. The latest is Shelby--she was so rude. It's tough because I do like a few of their products but I value good customer service and it just doesn't exist at this Whole Foods. Their form letter below doesn't help. We have decided to shop at Whole Foods San Mateo as little as possible.

To the Green haired butcher...chill !I know it 's extremely busy.You were calling numbers for service.You went ten numbers ahead ..no one was paying attention. Me and the gentleman ahead of me answered here.Then the people ahead of us started saying here. Of course I waited my turn. You helped the gentleman ahead of me 2 pounds of chorizo you apologized For the long wait to him. I 'm next ...you "Barked "at me that I should wait my turn next time. Your the guy who called my number in the first place. btw...because I 'm a minority?!

FRAUD! Organic rotisserie chicken not organic. If you buy an uncooked 5lb organic chicken at their fresh meat dpt, it 's $20. (This means that WF buys it for $15 wholesale. Cooked, it 's about $3lb. The organic cooked rotisserie chicken sells for $10, also 3lb.I doubt that WF takes a $5 loss per rotisserie chicken. Before Amazon bought WF, the rotisserie chicken was $15. When Amazon took over, they lowered the organic price to $10. Why? Do you think retailers take $5 loss on organic chicken (not likely a loss leader ? No! They just sell you regular chicken and write it 's organic on the label. The last organic rotisserie chicken tasted so bad that I bought a fresh organic chicken and cooked it myself to compare. The taste was excellent, nothing to do with their fake organic rotisserie .