George Lopez Tacos - San Mateo

Literally has been 3 years since I last ate here! I was so excited to go but everything is different now! Sad to say the huge dissatisfaction and disappointment as they no longer have where you can walk up and select the items you want in your meal like previous but had to order from the table with much confusion as to how. 18$ total for one build your own burrito but they charge you $4 for meat and $3 more for guacamole only for your food to arrive and missing guacamole in both burritos and one burrito missing the carne asada! And when I took it to the counter to ask about the error the workers were terribly rude and unprofessional accusing that I ordered it likeThat! Then with an attitude asked for more proof besides my text received. I found the receipt on my safari and showed them. And with an attitude said they would remake it. Burrito arrived very smallCompared to the other and missing the guacamole. My guess told me it was ok just ignore it and when I asked for a couple limes I was rudely told by there manager that they only have them on Saturday with the menudo.... I said ok and walked away. It's a crying shame that people cannot provide customer service like before. You can't see what they are doing or putting in your food as the glass is now frosted over . I did aquire limes at the bar and was yelled at by the bar attendant. I went and sat down to eat and was approached by some lady who didn't even identify herself as an employee or anything and even had her badge turned around so we couldn't identify her as she began to rudely think she can reprimand me for aquiring limes at the bar!!!! She started with I been watching you since you walked in!!!!! I'm like what is wrong with you people! You mess up a 18$ burrito and then get mad when I take back to be corrected????? Sick horrible mistreatment of guest! Without patrons this business would fail tremendously! George Lopez please check on your store! They suck ! The ambiance was not Chicano vibes at all for being Mexican food. Bring back the jazz and Latino oldies live bands .... Bring back the walk up choose your topping in person option! Covid is over now let's get back to life....will I be back? Probably not unless they improve their quality of service and change their unpleasant unpopular attitudes! The customer is always right. Customer service and satisfaction is always #1 they serve your food in a dam plastic bag and is not presented well. Before it was served with great pride and presentation! Where's all the extra items that used to be offered? The menu is so limited

Good food but small portions. Orders are done via kiosk. Restaurant is clean. Good music !

Service is horrible. No personalization. $12.00 for a breakfast burrito that you can't customize because you have to order from a kiosk. The manager Yamida was absolutely no help either. I just wanted plain eggs. WOW!I won't come back.

I'd give zero stars if I could for the menudo. Really bad definitely not CHINGON......The tripe was very dark brown and looked like it was from 3 days ago. You gotta do better than this George......

Came here for the first time and had the carne asada burrito and churros. The burrito was a bit bland but the salsa leveled it for sure. The churros were flavorful with the caramel sauce. What made this experience horrible was the cashier told us ahead of time that we would get a text when our meal was ready. I waited 30 minutes even when it was not that crowded. Why? because they never texted me. I finally asked if my order was ready. The cashier looked at me and said, it 's been ready in such a rude tone. That threw me off and ruined everything.