Glazier Rolled Ice Cream Boba Tea

Viaited here twice in 2 days. Got their lavender blueberry, matcha, hot chocolate and roobios tea.The men at the counter are trying their best, there was a lady on my 2nd visit. She didnt seem to like working there and will show that to the customers and the food she handles. She rolled the ice cream and made 3 rolls, there was still 2 rolls and space in the cup, but instead she scraped and thre it off.On my 1st visit, the guy behind the counter would ensure every roll went to the customer. Really good customer service.I liked their lavender blueberry the best. Matcha tasted bitter and their hot chocolate was tasteless and had an artificial taste.

It was fun to watch, but go with lots of patience. The process of rolled ice cream isn’t a short one!

Absolutely horrible service. I can’t comment on the ice cream because I never actually got any. We had to wait about 15 minutes for them to even take our order. By the time we ordered, there was only another couple there who ordered after us. We see that they get their order first, which I thought was odd. Then we see the attendant sit in the back. Seeing this, we call out to him to get his attention and ask what is going on with our order (mind you, at this point, we are the only 5 people inside this place), and the guy tells us he forgot our order and proceeds to chuckle. I just have no words for the lack of common sense and service. Needless to say we cancelled our order and will not be going back.

An alright option for getting rolled ice cream. The menu on the wall is slightly misleading though as the $8 base only includes the ice cream, without extra toppings such as fruit or cracker items. The ingredients listed under each type are broken up into the ice cream, but you don't get separate pieces of each to top the ice cream. This makes it a fairly pricey item to get. The flavor of each one is alright. Probably a bit better than most premade options but I'd probably go for frozen yogurt options with more toppings at this price point. It took quite a while to prepare as there was only one person trying to keep up with all the orders, which created quite a long line to order and receive the food.

There was nothing added to the ice cream. No toppings or fruit as some of the pictures show in the order menu. Not great customer service either. If this place goes out of business, i would not be surprised