Crooked Branch - San Antonio

On a positive note, the hotel itself is lovely, and our room was clean and comfortable. I should also mention for those who are Marriott Bonvoy Elite Platinum or Titanium members that there isn’t a club level lounge, in case that's a perk you value. Overall, we had a pleasant stay and would love to return, but we would prefer not to have to leave the hotel for meals when we wanted to enjoy our time on the property.

After swiping my card, I went to my room to get some rest. However, I awoke at 9:30 AM to a notification stating that my 4 PM checkout could not be honored because they had sold the second night after I checked in. After paying $922 for just 8 hours of sleep in a king bed non-suite room, I was left with only 1.5 hours to check out. According to Marriott's written policy, a 4 PM checkout is guaranteed for Titanium guests when promised. However, this JW Marriott decided that rescinding the 4 PM checkout was acceptable simply because they managed to sell the additional night after I was given the assurance. This was communicated to me knowing that I had booked the room just 60 minutes before they faced a total loss. The lack of empathy displayed at this JW Marriott is truly disappointing. Book at your own risk.

On our second day, we stopped by the front desk again to request a thorough cleaning, and they assured us that someone would be sent. Once again, nobody showed up, and we received no follow-up communication. We were really put off by the state of the room and would not consider staying here again. The water park is enjoyable, but the water was quite dirty, filled with trash, debris, and bugs. Overall, this was an incredibly disappointing experience for a JW Marriott Hotel.

We have now stayed at this property twice…March 2023 and July 2023. Loved, loved, loved both stays. It is the perfect mix of activity and relaxation. The water slides and pools are really great! Several excellent dining options on site. Definitely plan on visiting the spa…It is so worth it. We were also really impressed at how well the resort adapted for the busy holiday weekend. Additional dining options and family activities helped keep wait times low. Check the daily schedule to make sure you get to enjoy all the awesome activities like the on-site Build-A-Bear, wildlife presentations (we met a sloth!!! , and the rubber duck race in the lazy river.

Great visit to JW San Antonio Hill Country over the pre Independence Day holiday. It’s our 10-12th visit over the past 10 years and it still doesn’t disappoint! Pools were hoppin’ with activity’s, new bar service during Flick n float was a nice touch this year. Service at the pool from Abby, Hannah, Trinity and Amos, was on point, fast and friendly. New food truck had awesome Taco’s and nachos. SMores at the fire pit after 2 smoked beef ribs, and several pounds of Smoked Turkey, brisket and sausage was delightful, but over the top… I way too full. Crashed out in our quiet cool room, woke up refreshed and ready for and omelette cooked just right from Albert and new (to hotel) Sous Chef James to do it all over again. Please never change the oak tree covered area at entrance to slide for lazy river. It’s an awesome, relaxing retreat from the sun and hustle of the main pool. All in all, great weekend! Shout out to Banquet Chef Darren and Leslie for always being a friendly face that remembers me and the family. You’re both amazingly awesome and you have no idea how welcome you make us feel. I for sure miss seeing Reed this year. Always a great time to chat with him about all the new things going on in and out of the resort. Thanks Sous Chef Matt, Leslie and team for the Nacho’s! Adam and Nico at Cibolo provided great service for 8 hungry guests. Thanks to all the Staff for making our stay memorable!