KFC - Salisbury
KFC
Description
Despite mixed reviews, the general consensus seems to be that this particular KFC location has some room for improvement. Many customers have criticized the quality of the food, with complaints ranging from overcooked or undercooked items to cold, soggy, and greasy offerings. Service has also been flagged as an issue, with slow wait times at both the counter and the drive-thru contributing to customer dissatisfaction. However, there are also positive notes, with one reviewer mentioning the friendly and attentive staff, particularly highlighting the efforts of a manager named Zoe. Overall, while some customers may have had disappointing experiences, others have found the service to be pleasant and worthy of recommendation.
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The few times we have been here, we have always been disappointed. It's always when we are in a hurry, though, so we can't complain too much. The staff are young and have much to learn, but the food is dreadful, oily and greasy. Either...overcooked or undercooked slightly.
While the view from first entering the store gives a somewhat ok view of cleanliness, the view through the drivethru window is quite the opposite and off putting to say the least. I hate giving these negative type reviews but it needs to be know...that my last several visits have resulted in poorly cooked and mistake orders twice having undercooked chicken, a big no no. I have also on several occassions been given an order not even similar to what I asked for . One hopes that this is poor training and unfamiliar staff but it is off putting to say the least
The overall appearance is average. The car park is always full during the day and it appears most of the vehicles are customers or employees of Benson Radiology which is situated opposite. There appears to a shortage of staff or trainees which cause a line...up at the counter. The combo is what I normally order and this is on a par with other KFC outlets. The combo is sufficient size meal when it is upsized or go large. I rate it as a quick and easy meal.
The team at this kfc are great! I went there tonight and the manager, I think her name was zoe, went over and over to make sure that my order was perfect at the pick-up window, offered additional serviettes and had really friendly service....I would recommend 100% this kfc
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