Starbucks - Salinas

First of all, I want to say that I always have great service from the employees here, especially the morning team, but I guess tonight was THE NIGHT. I went in about an hour before closing time and the girls there were doing cleaning duties. Nothing wrong with that, but when I went up to the counter to place an order Mayra was the one who rung me up. She stepped away from her sweeping duties to take my order. I told her I wanted two toasted white chocolate mocha frappes. She responded with you said soy? and I responded with, um...regular ? At this point I could tell that her mind was probably somewhere else. I couldn 't be further from the truth. The girl who made the drinks seemed nice, but i realized that my drinks werent right. they were two vanilla creme frappes. I 'm not one to be picky or angry usually and I understand that people make mistakes, but when I informed Mayra that they didn 't look like toasted white chocolate mochas, she responded kinda rudely with I repeated your order and that 's what you said. I usually don 't let things get to me, but she 's basically calling me a liar. You don 't respond to people like that. whether they said one thing or another. you just ride it out and go on with your life, but the fact that she said that to my face, and she told the girl made my drinks that I changed my mind is ridiculous. Nothing against this place at all, but I am going to call out Mayra, from that moment I can tell what type of person she is. A lazy person who probably makes excuses for everything. Someone whose head is up in the clouds 24/7 and people have to pick up her slack. I 'm sorry that the people in this store probably have to deal with her attitude that I assume she always tries to be correct about things. If I was in management, this would be an employee whose hours I would cut to the max in order for them to realize that I wouldn 't want them there. Keep staying headstrong Constitution. Thanks for being there for everybody, sorry you have to

They got my order correct. (Now, I normally don't make reviews like this but I was so disappointed in the service) I can't say the same about my friend though. They forgot her bagel and when she went back to get it, they gave her attitude and charged her .70¢ more. Honestly, they should have given her a refund, or a voucher for 50% off or something, for the mistake. They were very rude about the whole situation. It might be from racial discrimination or something because they were very nice and polite to me. They made sure I was taken care of.

Worst Starbucks experience ever. Yes, was a busy Saturday morning, seemed fully staff, but inefficient, staff tripping over each other, not listening to customers. Coffee was made wrong and horrible, overcharged for baked goods and gave wrong change. After waiting over 15 min, finally gave up. Several other customers also complaining about orders wrong. Stay away from here, esp. If it's busy.

First time in This location i love it. Great service, clean and delicious

I cannot believe how rude these girls are. They take a long time. They keep the mobile orders where you can?t reach them. So you have to ask for your drink yet they ignore you and keep making drinks. They never welcome anyone. They?re not organized. They are located in a nice area in Salinas where you would think their service would be great. Not in this case. I never go to this Starbucks I go to Main and Bernal where they?re super nice and well organized.