Suppa's Pizza Subs - Salem

I'm a UML grad, so you already know I love me some Suppa's and some fat subs. Absolute legends on campus, so I was ecstatic when they opened in Salem. I wanted... read more I'm a UML grad, so you already know I love me some Suppa's and some fat subs. Absolute legends on campus, so I was ecstatic when they opened in Salem. I wanted to leave this review because recently we ordered through doordash, and there was a mixup. The staff at Suppa's stayed late to make sure we got our order and even followed up with us after to make sure everything was awesome. That's customer service you can't beat, and it's why I'll always be a Suppa's customer.

We decided to grill hamburgers at home and order three servings of fries (regular, steak, and cheese fries) for $21 before any added tip. The cheese fries were... read more We decided to grill hamburgers at home and order three servings of fries (regular, steak, and cheese fries) for $21 before any added tip. The cheese fries were particularly disappointing— they tasted like something you'd find at a movie theater, complete with canned cheese on soggy fries. It was simply gross! Even after placing our order online, we waited an additional 20 minutes before our order was ready. Usually, fries take only 4-6 minutes to cook. As someone who believes that tips should reflect service and quality, I also recognize that food prices have risen drastically lately, which is understandable given the circumstances. However, tips should still be based entirely on the overall dining experience. If customers choose not to tip, or leave a minimal tip, I think restaurant owners should take a serious look at how they can enhance food quality and service. Sadly, my last visit to Suppa's was a disappointment in every way. They need to prioritize the quality of their food and stop expecting tips in advance!

Great pizza and sub shop. Friendly staff and the 24 subs are HUGE! Even if you have a problem, they are more than happy to replace the food. Highly recommend.Fo... read more Great pizza and sub shop. Friendly staff and the 24 subs are HUGE! Even if you have a problem, they are more than happy to replace the food. Highly recommend.Food: 5/5

Thumbs up for Suppas, they have all the regular stuff that most pizza shops (IMO better in most cases) have but the Suppas specialty subs gives them a leg up an... read more Thumbs up for Suppas, they have all the regular stuff that most pizza shops (IMO better in most cases) have but the Suppas specialty subs gives them a leg up and are worth trying. I've been a long time customer and have always had a friendly and inviting interaction at Suppas. Devon (AKA Devin) is always great, helpful and if he's not too busy getting it done we get to talk about whatever. Thanks Suppas!!

The food here is fantastic! However, I have to mention that DEVON, one of the employees, isn't as friendly as he seems. I've been a regular customer and have al... read more The food here is fantastic! However, I have to mention that DEVON, one of the employees, isn't as friendly as he seems. I've been a regular customer and have always treated staff with respect and appreciation, but it seems that DEVON doesn't reciprocate that courtesy. To put it bluntly, even if you frequent this restaurant, DEVON will act as if he doesn't recognize you for no reason at all!