Hot Box Cookies - Feedback

I want to express my disappointment and frustration regarding a recent experience I had at this location. I stopped in on July 11 around 9pm hoping to enjoy som...

Terrible customer service. Young lady working on 7/21/23 around 4pm cst did not speak or greet us coming in. We had to speak to her and she was very dry when sh...

To the young lady who knew I was having a rough night made it infinitely better, thank you so much. Awesome customer service very kind. Young woman with reddish...

Good cookies, and normally I love this place, but I ordered milk with my cookies and while it was listed as not expiring for another month, it tasted kinda funn...

Good taste tried it at Tower Grove Park a guy was passing out free cookies

Cookies were made fresh and absolutely amazing. If you like Insomnia cookies, these are comparable and half the price. If the cookies are not fresh (a few hours...

Warm cookies delivered to you, what more can you ask for. They are easy to send as a gift as well, you can add a card with a note.

This was my first time at this location. I usually go to the Central West End location. The S. Grand location is smaller than the CWE location, but that is fine...

Awesome cookies and the people that work here are genuinely kind and welcoming. Given my weight gain, I could only eat two cookies but I wish I could have bough...

We stopped in for an ice cream

Placed delivery order. Driver called to say they were lost was going to take my order back to store. 40 minutes later I received email that my order had been de...

Went in this evening for an after dinner treat. Was informed they were only doing online orders. The workers were just sitting around eating burgers not doing a...

Cookies are good, but nothing that blows me away. I like that they are open until midnight, but I think 1.75 per cookie is a little pricey for a small cookie.

I ordered ice cream N cookies but only got cookies that wasn?t hot and kinda hard crunchy. I really don?t understand how such a simple order can be messed up ....

We stopped in for an ice cream ???? sandwich. He got one cookie n cream w cookies n cream ice cream and one oatmeal raisin. I got one oatmeal raisin vanilla ice...