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Contribute Feedback What G likes about Haidilao Hotpot West Broadway:
The service here is excellent. And less people than the richmond one, compared to the last time I went, so I highly recommend this location. The oat milk base is very good, recommend that one. View all feedback.
What Ying Chen (Nancy) doesn't like about Haidilao Hotpot West Broadway:
We reserved but still waited 45 minutes to get seated. They said customers just wouldn't leave but its the responsibility of the establishment to uphold the service. Not only that, they said theyll give us 10% off but they forgot about it at check out! Paid for the sauce bar but the selections were really limited, utensils were dirty, and i saw bug wing in the jelly...just go to dolar hot pot next time... View all feedback.
The service here is excellent. And less people than the richmond one, compared to the last time I went, so I highly recommend this location. The oat milk base is very good, recommend that one.
Service so good it's almost too much (i.e. they will apologize for finding you refilling your own drink) but I believe that's what they're known for. Otherwise it's tasty hotpot.
Really great service, they helped us have a wonderful first hotpot experience. The food was delicious and there are so many options. The staff are delightful and very attentive. I absolutely recommend doing here.Dietary restrictions: Very good about making sure there were no food options included that had any of our allergy foods.
We reserved but still waited 45 minutes to get seated. They said customers just wouldn't leave but its the responsibility of the establishment to uphold the service. Not only that, they said theyll give us 10% off but they forgot about it at check out! Paid for the sauce bar but the selections were really limited, utensils were dirty, and i saw bug wing in the jelly...just go to dolar hot pot next time...
Amazing experience as usual. Very attentive staff. Amazing lunch time beef deal. Service at HaiDiLao is always going to be the best!
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