Kfc - Safford
Kfc
Description
At this KFC location, customer experiences vary widely. While some patrons commend the friendly service, modern decor, and affordable meal options, others highlight significant service lapses that overshadow their visits. Long wait times, order mix-ups, and unhelpful staff have frustrated many diners, leading to disappointment despite the quality of the food, particularly the Chicken Sandwich which is frequently recommended. Pricing appears to be a concern, with some believing the cost is no longer justified given the service. Overall, while the restaurant offers potential for a pleasant meal, service consistency and attentiveness remain areas needing improvement.
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My husband and I both got the chicken sandwich, one spicy, one regular with fries. They were both really good. Would definitely get again.
This is the second time we’ve visited this KFC in Safford. The first time we were treated so rudely by the person working the drive through lane, we drove off, without ordering. The second time the girl at the drive through window was friendly enough at first, but advised us they were out of white meat. When we asked if they’d make up for the amount of white meat that’s lost (breasts are substantially larger than thighs wings, after all), we were not just told no, but to “take it or leave it.”I do not know what’s happened to customer service in the fast food industry, but a simple course in how to handle these situations would go very far. KFC in Safford lost our $40+ again today, and the reason isn’t the food quality, it’s 100% the service. How people are treated is equivalent to the success of a customer service oriented business. Without it, I just don’t see how any business can survive.
Kfc is down in the last few years. the workers themselves were rude and incapable to say the least. they don't know how to put ice in a bag. every time I left, I had to explain it to them. they pack hot eating with cold eating and they need to check their order several times to make sure it is right.
The bathrooms are horrible! Drink and condiments area were very nasty! Never again!! Food: 2 Service: 2 Atmosphere: 1
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FAQ
More information
QR-Code for the menu
