Eden - Saas-Grund

An owner-managed family hotel. Excellent price/performance ratio. I always enjoy coming to this hotel. read more An owner-managed family hotel. Excellent price/performance ratio. I always enjoy coming to this hotel.

When we arrived at the hotel, we were with a group tour, we were not warmly welcomed by the owner. We couldn't ask him anything directly and that had to be done... read more When we arrived at the hotel, we were with a group tour, we were not warmly welcomed by the owner. We couldn't ask him anything directly and that had to be done through our driver. For example, an extra pillow took a day before I received it. The room was plain, small and not clean and had a moldy shower, room no. 23. Broken shower screen, knob of the cupboard was hanging there, as was the finish of the ceiling and the wires of the TV. Beds were super hard and despite the extra pillow you still lay flush with the mattress. Wifi only available in the living room downstairs. As for the food it was a terrible experience. To start with, we had to sit in the same place every day, we were not allowed to switch, otherwise the staff could no longer cope, the soup was made from leftovers from the day before, and there was no choice in food. I'm not a fan of chicken so I told the person who served me and before I knew it my plate was gone and I didn't get anything else. A matter of shame then??. An extra spoonful of sauce was not even possible because I was told I had already had two. Bread was given with the salad instead of the soup. There is still a lot to learn for the staff. And payment could only be made in cash. Debit card payment was not possible for a group, according to the owner, whom we contacted about this. Payment for drinks and tourist tax, which ultimately included the gondolas, had to be paid in cash. 7 francs pdpp. Individual customers could use their debit card. Never experienced this before!! This concerns the hotel. The overnight hotel Mercure in Singelfingen was fine, worthy of OAD. That also needs to be said. However, the trip was super nice, good driver and good bus. Although I felt like lunch was forced on the way back because other people couldn't eat there if we didn't come along. My question to OAD, do not book this hotel again!!! This is unworthy of OAD

(Traducido por Google) Fue muy bonito (Original) Es war sehr fein! read more (Traducido por Google) Fue muy bonito (Original) Es war sehr fein!

(Traducido por Google) Gran lugar. Volveremos (Original) Great place. We will come back read more (Traducido por Google) Gran lugar. Volveremos (Original) Great place. We will come back

Very competent, charming hosts The food is delicious. Nice rooms Cozy dining room Arrive and feel good Would love to come back read more Very competent, charming hosts The food is delicious. Nice rooms Cozy dining room Arrive and feel good Would love to come back