Mugg Bean - Feedback

We waited longer. but as soon as we get the waiter. our experience has changed. our waitress was extraordinary. that was great. read more We waited longer. but as soon as we get the waiter. our experience has changed. our waitress was extraordinary. that was great.

Such a lovely restaurant! My only problem is that just about every item on the menu has either sugar or gluten added! Even the soup had sugar in!!! read more Such a lovely restaurant! My only problem is that just about every item on the menu has either sugar or gluten added! Even the soup had sugar in!!!

Mugg Bean in Waterfall Mall has amazing cofffee. Unfortunately, me and my colleague think twice before ordering our routine coffees from M B before work. My col... read more Mugg Bean in Waterfall Mall has amazing cofffee. Unfortunately, me and my colleague think twice before ordering our routine coffees from M B before work. My colleague was carrying the takeaway coffee 's in her hands and almost slipped on a tile close to the sliding door. As she regained her balance (she did not fall), she giggled to the lady passing by her (who works for the shop) and said Oh my goodness, I almost fell . The lady, who turns out, to be the Manager (think her name tag says Mary), looked my colleague straight in the face and told her that she almost fell, because of her weight. My colleague was so shocked she turned around and left. When we asked, on our second morning coffee routine run, the name of the lady to one of the waiters, she laughed and told us that her name is Mary and she is the manager, and in the same breath (still laughing at us), said that, that is just the way Mary is, she does not have a filter before speaking. My colleague felt very disappointed and mind you, she is not a big person. And the heels she had on were not high with her uniform. We feel this is very unprofessional service, especially from a manager of such a nice restaurant.

When we entered the restaurant, no one approached us. We had to draw one of the waiters' attention and she didn't seem in the mood to assist. We went outside to... read more When we entered the restaurant, no one approached us. We had to draw one of the waiters' attention and she didn't seem in the mood to assist. We went outside to look for a table but all the tables were dirty. We sat down at the least dirty table (which was wet) and I went to get a serviette to clean the table myself. We waited for half an hour without being approached by a waiter, until we eventually called one of the waiters and asked for service. The floor was very dirty, with papers strewn all over. Later, someone came and swept the floor half heartedly, but left most of the papers still on the floor. On top of that, the sewerage system of the mall, which was close to where we sat, had a very bad odor. The waitress served us well and the food was good.

Excellent service loved the waiters and coffee but food was awful read more Excellent service loved the waiters and coffee but food was awful

Service: Dine in Meal type: Lunch Price per person: R 200–250 Food: 4 Service: 5 Atmosphere: 4 read more Service: Dine in Meal type: Lunch Price per person: R 200–250 Food: 4 Service: 5 Atmosphere: 4

I've never felt sorry for going here Food: 5 Service: 5 Atmosphere: 5 read more I've never felt sorry for going here Food: 5 Service: 5 Atmosphere: 5

It was a lovely birthday breakfast with great food and brilliant service Food: 5 Service: 5 Atmosphere: 4 read more It was a lovely birthday breakfast with great food and brilliant service Food: 5 Service: 5 Atmosphere: 4

Very chilled and relaxed place.. And great fresh food Meal type: Lunch Food: 5 Service: 5 Atmosphere: 5 read more Very chilled and relaxed place.. And great fresh food Meal type: Lunch Food: 5 Service: 5 Atmosphere: 5

I had a fantastic dining experience at this restaurant! The food was delicious, and I highly recommend trying the All-Day Breakfast. The service was good, but t... read more I had a fantastic dining experience at this restaurant! The food was delicious, and I highly recommend trying the All-Day Breakfast. The service was good, but the atmosphere was the highlight for me. I would definitely dine here again. Prices ranged from R 100 to R 150 per person.

This restaurant is a great choice for gathering with friends and family. read more This restaurant is a great choice for gathering with friends and family.