Morelos Mexican Grill - Russellville

Food was unimpressive other than the queso being strangely delicious. Entrees were sloppy, greasy, and unappetizing. Unattentive staff hanging out in the back during our meal.

I went in today for lunch with my husband and 2 kids. We were waiting for a while I even went to the bathroom then to the car to change my daughters diaper because they don’t have changing tables and my husband was waiting at the register not once anyone came up instead they were just staring from the kitchen and we weren’t the only people waiting in line. During the wait time I didn’t see a single server go to any table to ask if anyone wanted refills or check up on them to see how everything was. Service and atmosphere was the worst they couldn’t even come up to communicate!?

I absolutely love the food at morelos, best Mexican restaurant in town, however, the service is awful. I went in today with a friend and we were seated immediately, orders taken and the server seemed very helpful. Everything was going well until we were left at our table for almost an hour, still having not received our food or a single refill. After so long of waiting (it was 3:00pm, not another table in the store) my friend and I started to wonder if they had forgotten about us. There were only three staff members that I could tell, and all three of them were laughing and carrying on, watching videos on their phones and being extremely loud, even using profane language. I locked eyes with my server many times, we were passed by and never given a refill or updated about our food. After being ignored for a very long time, we decided to leave and go some place else. Once I was in my vehicle, only then did a worker give their attention. He came out, put his hand out for me to stop my car, and proceeded to accuse me of not paying my check. I then told him that we never received food, AND he brought it to my attention that our server clocked out and left in the middle of serving us. The communication between staff is terrible if the remaining employees were all under the impression that we had already eaten and were finishing up. Not only that, but I have worked in food service for a very long time. Even if I am cashiering or hosting, if I see someone looks uncomfortable or needs a refill, I will always get it for them. That was not the case today! Not sure if I will be back to dine in, maybe just take out.

My husband and I love to go there ,we have never ordered anything that wasn't excellent..always

We showed up an hour before closing time and expected some subpar food as we had never been there Before. they had the freshest guacamole and best fajitas I have ever had. Highly recommend. Fun atmosphere too.